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Adobe secures deal with US gov’t to sell to Venezuela, customer access restored


steven36
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Talks to circumvent US sanctions have been fruitful, it seems.

 

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Adobe has secured an agreement with the United States government to continue sales and licensing in Venezuela, with customer access promised to be restored within a week. 

 

Earlier this month, the software giant said that conforming to US sanctions imposed on the country required the cancellation of all subscriptions and the deletion of accounts belonging to Venezuelan users.

 

The US government's Executive Order 13884, backed by the US Department of Treasury, imposes economic sanctions that prevent business associations between US firms and Venezuelan entities. 

 

US President Trump cited ongoing human rights abuses and the "continued usurpation of power by [Venezuelan President] Nicolas Maduro and persons affiliated with him" as the reasons for the order. 

 

Adobe gave users a deadline of October 28 to download their files and preserve their work. Free and paid services were due to be withdrawn, and while the company originally said that no refunds would be issued, Adobe backtracked and promised to refund those impacted. 

 

 

In addition, the firm said its social media platform, Behance, would still be accessible.

 

The deadline was today. However, Chris Hall, Adobe's Adobe's Digital Media global Customer Experience chief, said in a blog post that discussions with the Trump Administration have granted Adobe and its Venezuelan customer base a last-minute reprieve.

 

Adobe has been granted a license to continue its business operations and sales in the country for Digital Media products and services. 

 

As a result, Venezuelan customers that were expecting to be fully locked out of premium services including Adobe's Creative Cloud and Document Cloud, as well as any content stored within, can expect to have their access restored within a week.

 

"We heard directly from you, our users in Venezuela, about your passion for the work that you do," Hall said. "You shared stories of how important our products are in your ability to create, and what it means to build amazing digital experiences through each and every one of our products.

 

As always, we continue to be deeply committed to powering creativity for all, and we're delighted to have the ability to continue to do so in Venezuela."

 

In related news this week, researchers uncovered an Elasticsearch database that exposed information belonging to almost 7.5 million Adobe Creative Cloud users. Email addresses, usernames, and basic account details were leaked but no credentials or financial information. Once informed of the database, Adobe secured the system on the same day.

 

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zanderthunder
38 minutes ago, steven36 said:

Adobe has been granted a license to continue its business operations and sales in the country for Digital Media products and services. 

Whether the executive order is still enforced or not, is still a big question.

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1 hour ago, Edward Raja said:

Whether the executive order is still enforced or not, is still a big question.

the facts are here

https://helpx.adobe.com/x-productkb/policy-pricing/executive-order-venezuela.html

 

Will my subscription be canceled due to the recent Executive Order of the U.S. Government in relation to doing business in Venezuela?

No, your subscription will not be canceled. We’ve been granted a license by the U.S. Government to provide all of our Digital Media products and services in Venezuela without interruption.

 

Enterprise customer?  Enterprise licenses are not affected. You will continue to have access to your apps and services. For questions about your enterprise account, please contact your IT admin or Adobe account manager. 

I received a refund and you canceled my subscription. What is happening to my account?

Your subscription is being reactivated, and you will have access to all the same products and services for 90 days free of charge. If you lost access to your services, they will be restored within a week. We apologize for the inconvenience this has caused. We will contact you mid-November with any steps you need to take to renew your subscription.

Will my Creative Cloud & Document Cloud subscription be interrupted in any way?

Your subscription to Creative Cloud and/or Document Cloud will not be interrupted in any way, and you will continue to have access to all the same products and services as before. If you lost access to your services, they will be restored within a week. We apologize for any inconvenience and are adding 90 days of free service to your subscription. If you need to take any action regarding your account, we will follow up with you directly.

 

 

The license the goverment gave them exempts  Adobe   from the  executive order in Venezuela. But its not a question  is the executive order is still enforced or not  because it is . Adobe software was just a small part of it if your not granted a license or a  reprieve your just sol.

 

Quote

 

(c)  The prohibitions in subsection (a) of this section apply except to the extent provided by statutes, or in regulations, orders, directives, or licenses that may be issued pursuant to this order, and notwithstanding any contract entered into or any license or permit granted prior to the effective date of this order.

 

https://www.whitehouse.gov/presidential-actions/executive-order-securing-information-communications-technology-services-supply-chain/
Quote

Applying for a Specific OFAC License


It may be in your and the U.S. government’s interest to authorize particular economic activity related to the Venezuela-related Sanctions.  Visit the link below to apply for an OFAC llicense

 

https://www.treasury.gov/resource-center/sanctions/programs/pages/venezuela.aspx

 

Edited by steven36
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