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Dell knowingly shipped 12 million faulty computers


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Capacitor leaks are serious business. When a capacitor blows out, not only does the device in question die an instant death, it might even catch fire.

So when the New York Times reports on freshly unsealed documents from a lawsuit alleging that Dell, over the course of two years, sold almost 12 million Optiplex machines with leaky capacitors to companies large and small, you know there's pain ahead for Dell whether the company wins the suit or not.

The newly unsealed documents allegedly show that Dell was aware that capacitors from Japanese partsmaker Nichicon were almost certain to fail in the machines they were selling. But the company continued to sell these parts to everyone from Wal-Mart to Mayo Clinic, opting to focus on damage control rather than quality control.

At one point, 1,000 computers that Dell delivered to the law firm that was defending it in the suit started failing, and the computer maker allegedly "balked" at fixing them.

Even when Dell did get around to replacing faulty motherboards, a contractor that Dell hired to look into the issue found that Dell's replacements were themselves faulty. Dell apparently learned that Nichicon's capacitors caused problems in 97 percent of cases over a three-year period, and that the quality problems were ten times worse than the company had originally estimated.

Dell's attorneys admitted to the paper that there was a problem with Nichicon, "and it affected different customers in different ways." The company would not, however, comment on pending litigation.

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I'm confused, so the problem is Dell bad parts matchup or Nichicon? Nichicon is known for their high quality Japanese capacitors so what gives? I've never heard any other motherboard manufacturer having a problem with Nichicon. Even ASUS calls Nichicon "Fine Gold" when it comes to professional audio capacitors.

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Dell capacitors have leaked for as long as I can remember!

If anything, that company who made those leaky capacitors probably were making them to specs that Dell required.

I don't know which is more asinine. Dell and their capacitors, HP and their code purple, or Apple shipping phones that you cannot hold with your hand!

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I'm confused, so the problem is Dell bad parts matchup or Nichicon? Nichicon is known for their high quality Japanese capacitors so what gives? I've never heard any other motherboard manufacturer having a problem with Nichicon. Even ASUS calls Nichicon "Fine Gold" when it comes to professional audio capacitors.

fake nichicon products????

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Odd Dell would be "purposedly" doing something like this..

They're making one of the best laptops imho. (Got new HP and Dell laptops,Dell is by far better..)

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