[Solved] AnyDesk session keeps disconnecting

[info999]

Hi, my AnyDesk session keeps disconnecting. Do you have any idea how to fix this issue ?

Thanks

[Matt]

@info999 you should give more details whenever you ask a question in order to give a right answer. There are three information missing.

 

1. What AnyDesk version you are using?
2. What's the OS you are using?
3. What's the firewall you are using?

Usually this issue caused by the firewall. 

[info999]

@Matt

1. 6.2

2. Windows 10

3. It's called Windows10FirewallControl (this is the firewall name)

[Matt]

@info999 you must allow AnyDesk ports through your Firewall control.

 

This link will help you.

 

https://support.anydesk.com/Firewall

[info999]

@Matt

Thanks

I can connect, but it just keeps getting disconected 

I don't think it's firewall issue

[Matt]

I know that. Well try to go to Settings and switch to the Connections tab. "Disable direct connections"

 

 

Uncheck Allow direct connections then apply. 

[info999]

Thanks @MattIt works !