info999 Posted July 4, 2021 Share Posted July 4, 2021 Hi, my AnyDesk session keeps disconnecting. Do you have any idea how to fix this issue ? Thanks Link to comment Share on other sites More sharing options...
Administrator Matt Posted July 4, 2021 Administrator Share Posted July 4, 2021 @info999 you should give more details whenever you ask a question in order to give a right answer. There are three information missing. What AnyDesk version you are using? What's the OS you are using? What's the firewall you are using? Usually this issue caused by the firewall. Link to comment Share on other sites More sharing options...
info999 Posted July 4, 2021 Author Share Posted July 4, 2021 @Matt 1. 6.2 2. Windows 10 3. It's called Windows10FirewallControl (this is the firewall name) Link to comment Share on other sites More sharing options...
Administrator Matt Posted July 4, 2021 Administrator Share Posted July 4, 2021 @info999 you must allow AnyDesk ports through your Firewall control. This link will help you. https://support.anydesk.com/Firewall Link to comment Share on other sites More sharing options...
info999 Posted July 4, 2021 Author Share Posted July 4, 2021 @Matt Thanks I can connect, but it just keeps getting disconected I don't think it's firewall issue Link to comment Share on other sites More sharing options...
Administrator Matt Posted July 4, 2021 Administrator Share Posted July 4, 2021 I know that. Well try to go to Settings and switch to the Connections tab. "Disable direct connections" Uncheck Allow direct connections then apply. Link to comment Share on other sites More sharing options...
info999 Posted July 7, 2021 Author Share Posted July 7, 2021 Thanks @MattIt works ! Link to comment Share on other sites More sharing options...
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