Xbox Series X disk drive problems reported

[steven36]

There might be a systemic hardware fault with the Xbox Series X after all, as reports emerge of problems with the disk drive and possibly the fan.

 

 

Although videos of the Xbox Series X with smoke coming out of the top have been labelled as fake it seems there are real hardware issue with the console, with stories of it refusing to accept disks and Blu-rays.

 

The console launched on Tuesday, November 10 worldwide and now reports are beginning to pile up on Twitter and Reddit of the disk drive not working.

 

There seems to be some variation in exactly what happens, with some consoles not accepting the disk at all and others getting stuck halfway, which in some cases is accompanied by an ominous clicking noise – although there’s some uncertainty as to whether this may actually be the fan.

 

Microsoft has not yet commented on the issue, although considering how fast they were to react to the smoke issues, which had already been debunked by fans, they’ll probably be pretty quick on this one too (we’ve asked them for a comment and will update this story if they provide one).

 

Xbox Series X disk drive update

 

Microsoft has provided the following statement: ‘We are aware of reports that a small number of users may be experiencing issues with their optical disc drives and we are actively investigating with our engineering teams.’

 

They encourage anyone who’s experiencing problem to contact them via the Xbox support website.

 

A lot of the reports suggest that the drive does still work, the disk just has to be pushed in hard to get it in, although that sounds like a disaster waiting to happen if it gets stuck or the disk breaks halfway in.

 

Whatever is going on the strangest error seem to be when the disk does go all the way in but still doesn’t work, which suggests that whatever’s going on is a fairly serious mechanical problem and is going to need for the drive to be replaced.

 

Source