Zoom is down - here's what you need to know

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Zoom suffers widespread outage affecting users in multiple territories

 

(Image credit: Zoom Video Communications)

 

Update: 

 

Zoom has now identified the issue preventing users starting or joining Zoom Meetings and Webinars. The firm is working on a fix, but has not provided an estimated timeline.

 

Original story:

 

Customers in the UK, US and other territories are unable to connect to Zoom video conferencing and video webinar services due to a widespread outage.

 

The outage began around 08:00 ET/13:00 BST, according to service tracking site DownDetector, just as many employees will have been preparing to dial into morning and post-lunch meetings. 

 

More than 16,000 complaints have been registered on the site within the last two hours and many more continue to arrive, suggesting a fix has not yet been delivered.

 

Zoom outage

Zoom has acknowledged the service disruption and claims to be investigating the issue.

 

"We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them," reads the Zoom status dashboard.

 

In some instances, users are also reporting a strange error message that suggests their account no longer exists, which Zoom has also attributed to the outage.

 

Other disgruntled users have taken to Twitter to express their annoyance. "First day of classes for tons of schools, and @zoom_us appears to be down," complained one individual.

 

"Seeing @zoom_us crash today is major..... All 5 of my kids were affected and unable to attend online school today (sic)," said another.

 

All other Zoom services - including Phone, Chat, Web Client and Web Portal - are said to be fully operational.

 

The cause of the Zoom outage is not yet clear and the firm did not respond immediately to our request for comment.

 

This story will be updated as more details emerge.

 

Source

 

[Karlston]

Zoom is working again, even if you’re not

Partial outages hit the video conferencing app for several hours Monday morning 

Illustration by Alex Castro / The Verge

Videoconferencing giant Zoom experienced widespread outages this morning, with users in the US and UK reporting problems joining video calls, but service has now been restored.

 

DownDetector showed outages beginning in North America and some parts of Europe from around 9AM ET, with Zoom’s status page reporting problems with users joining meetings and webinars. At around 11AM ET, the company said it was “deploying a fix” and around 12.15PM ET it updated its status page to note that all systems are fully operational again.

 

The company thanked users for their patience in a tweet, and noted that it was having some residual problems with customers signing up for paid accounts and upgrading accounts.

 

 

It’s never good for a major service like Zoom to go down, of course, but videoconferencing software has become integral to life during the pandemic. A search for complaints on Twitter shows lots of people were annoyed about missing meetings and classes because of the outage. It also shows lots of people overjoyed about missing meetings and classes. It is a Monday, after all, and sometimes a last minute reprieve is all you’re hoping for.

 

The advice we previously offered upon learning that Zoom was down (“Go! Run to the hills! Leave this life for good and never come back!”) has now been formally rescinded. Please return to your homes and home offices. You have a meeting at the top of the hour.

 

Update, Monday August 25th, 11:30AM ET: Updated with Zoom’s comment that it’s deploying a fix.

 

Update, Monday August 25th, 12:45PM ET: Updated to note that Zoom service has been fully restored.

 

 

Zoom is working again, even if you’re not