nsane.forums Posted January 11, 2010 Share Posted January 11, 2010 Google is quickly learning that supporting an actual mobile device requires more interaction than supporting users of its Web services. The communications giant has been the subject of increasing criticism as new and would-be customers evaluate the just-announced Nexus One and accompanying business model. As with any new device, there's sure to be some frustration upon launch, but Google is learning the hard way that customers expect responsiveness and answers when it comes to their phones—not just e-mails and endless wait times.The first week's worth of complaints seem to mostly fall into two categories: those who are confused or frustrated with 3G issues, and those who simply want timely answers on everything else—eligibility, how long it will take to ship, whether it will work on various cell networks, etc. For the former, numerous customers have reported that their Nexus Ones seem to be fluctuating between 3G and EDGE on T-Mobile's network (while others report that the network seems to disappear altogether at times). On the T-Mobile forums, however, the company indicated Sunday night that it was aware of the issue and that it was in the process of investigating it. View: Original Article Link to comment Share on other sites More sharing options...
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