uth88 Posted March 4, 2020 Share Posted March 4, 2020 Hello, I need help with the below problem. My desktop is frequently crashing. Screen flickers & all the windows related to explorer.exe closes (not any of the applications though). Event logger error details are given below: Faulting application name: Explorer.EXE, version: 10.0.18362.449, time stamp: 0xd3046e6b Faulting module name: msvcrt.dll, version: 7.0.18362.1, time stamp: 0xf5bdefd7 Exception code: 0xc0000005 Fault offset: 0x000000000005d032 Faulting process ID: 0x1890 Faulting application start time: 0x01d5f2096681cd72 Faulting application path: C:\WINDOWS\Explorer.EXE Faulting module path: C:\WINDOWS\System32\msvcrt.dll Report ID: 21171610-af8c-4b4e-989b-fb5b02d476c0 Faulting package full name: Faulting package-relative application ID: I'm unable to update windows, unable to reset windows or perform sfc. Link to comment Share on other sites More sharing options...
xkryptonx Posted March 4, 2020 Share Posted March 4, 2020 Have you tried googling your problem in the first place. try googling this for instance: Exception code: 0xc0000005 or simply: 0xc0000005 Auslogics provide a solution here. You could try it: https://www.auslogics.com/en/articles/fix-error-code-0xc0000005-in-windows-10/ Result from Google Search. Link to comment Share on other sites More sharing options...
Israeli_Eagle Posted March 4, 2020 Share Posted March 4, 2020 Check your DLLs!! You can use it as admin in CMD: sfc /scannow And maybe you should update the ancient VC from 2006. Link to comment Share on other sites More sharing options...
neofita Posted March 4, 2020 Share Posted March 4, 2020 1 hour ago, uth88 said: I'm unable to update windows, unable to reset windows or perform sfc. dear sir, please try (elevated CMD): dism /online /cleanup-image /restorehealth or perform a repair install regards Link to comment Share on other sites More sharing options...
Israeli_Eagle Posted March 4, 2020 Share Posted March 4, 2020 1 hour ago, uth88 said: I'm unable to update windows, unable to reset windows or perform sfc. Oh my, I only saw this part now...... dism /online /cleanup-image /restorehealth is really the only chance!! Or hopefully you have a good full backup from before. Link to comment Share on other sites More sharing options...
sefton22 Posted March 5, 2020 Share Posted March 5, 2020 I had something similar a while ago, no scans fixed the problem even though it said it had found corrupt files and repaired them A fresh install via a disc (Windows 10 installation media) eventually worked (1st re-install failed). remember to back up anything you need https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options Link to comment Share on other sites More sharing options...
uth88 Posted March 5, 2020 Author Share Posted March 5, 2020 18 hours ago, neofita said: dear sir, please try (elevated CMD): dism /online /cleanup-image /restorehealth or perform a repair install regards Tried. Didn't work. Got error 605. 19 hours ago, xkryptonx said: Have you tried googling your problem in the first place. try googling this for instance: Exception code: 0xc0000005 or simply: 0xc0000005 Auslogics provide a solution here. You could try it: https://www.auslogics.com/en/articles/fix-error-code-0xc0000005-in-windows-10/ Result from Google Search. Yup. Googled for any solution before posting here. Didn't work out any solution. 3 hours ago, sefton22 said: I had something similar a while ago, no scans fixed the problem even though it said it had found corrupt files and repaired them A fresh install via a disc (Windows 10 installation media) eventually worked (1st re-install failed). remember to back up anything you need https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options Yes. Reinstalling Windows is now last option left for me. Link to comment Share on other sites More sharing options...
TrojanK Posted March 5, 2020 Share Posted March 5, 2020 Have you tried booting into safe mode? Link to comment Share on other sites More sharing options...
Shadowx Posted March 5, 2020 Share Posted March 5, 2020 Try use this tool to repair your windows, works for me every time Link to comment Share on other sites More sharing options...
uth88 Posted March 5, 2020 Author Share Posted March 5, 2020 3 hours ago, TrojanK said: Have you tried booting into safe mode? Yes. Problem exists in Safe Mode too. Thank you everyone for your responses. I reinstalled Windows. Problem solved now. Link to comment Share on other sites More sharing options...
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