Administrator DKT27 Posted December 11, 2009 Administrator Share Posted December 11, 2009 Bug keeps some Office users from their files Some users of an older version of Microsoft Office may find that their protected documents are now not only protected, but completely inaccessible. Microsoft warned on Friday that a glitch is causing users of Office 2003 to be unable to access files protected using Microsoft's Rights Management Service. The software maker acknowledged the bug on its Office Sustained Engineering blog and said it is working to fix the issue.Starting on December 11, 2009, customers using Office 2003 will not be able to open Office 2003 documents protected with the Rights Management Service (RMS) or save Office 2003 documents protected with RMS. The following error message may be displayed when attempting to Open RMS Documents using Office 2003:"Unexpected error occurred. Please try again later or contact your system administrator"This symptom affects Office 2003 products used in conjunction with RMS, including Word 2003, Excel 2003, PowerPoint 2003, and Outlook 2003. It does not affect Office 2007.We are working to resolve this issue as quickly as possible and we will provide customers a solution as soon as we can. Any new updates and we will post the information here. The issue was noted earlier on Friday by the Technologizer blog. Source - CNET Link to comment Share on other sites More sharing options...
Administrator DKT27 Posted December 14, 2009 Author Administrator Share Posted December 14, 2009 Microsoft fixes Office 2003 bug with patch Microsoft says it has a fix for a bug that was keeping Office 2003 users from being able to access some rights-managed files. The bug, which cropped up on Friday, meant that users of Office 2003 were unable to access files protected using Microsoft's rights management service (RMS) technology. Microsoft posted a software download known as a "hotfix" on Saturday that it says resolves the issue. "The issue of the inability to open Office 2003 documents protected with RMS has now been resolved with a hotfix," Microsoft said in a short statement on its Office sustained engineering blog. I'm still trying to get more details on what caused the bug and will update things if I hear more. Update, 11:22 a.m. PT: Microsoft said the problem was due to an Office 2003 certificate that expired. "This resulted in Office 2003 customers not being able to open Office 2003 documents protected with the Active Directory Rights Management Service (AD RMS) or Rights Management Services (RMS)," a representative said, adding that Microsoft first learned of the issue on Thursday night and had the fix up by Mid-day Saturday. Encryption certificates were first introduced with Office 2003. "At that time, Microsoft believed it was important to establish short-term expiration dates for these certificates to allow us to re-evaluate and update (rights management) capabilities based on new, more sophisticated encryption technology," Microsoft said. "The original intent was to refresh and strengthen the certificate over time to keep up with newer technology," the representative said. "We have not done a thorough post-mortem on this incident since we were very focused on fixing the problem. Looking ahead, we are exploring long-term solutions that will prevent something like this from happening again in the future." Source - CNET Link to comment Share on other sites More sharing options...
Night Owl Posted December 15, 2009 Share Posted December 15, 2009 When will companies realize that all this rights management nonsense really hurts legitimate customers :frusty: , not the pirates :pirate: ? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.