Microsoft Teams starts February with a good, old-fashioned TITSUP*

[steven36]

It was indeed the expired certificate wotdunnit. Popcorn time!

 

 

 

Updated: Microsoft's Slack-for-Suits collaboration platform has decided that Mondays aren't for it and has gone back to bed, much to the distress of Office 365 customers around the world.

 

Problems began at around 1pm, rapidly reaching a crescendo of wailing from users unable to while away their day on chat channels and forced instead to get on with some actual work.

 

Microsoft has remained tight-lipped on the matter, with the status mouthpiece for Microsoft 365 only admitting that there was a problem. And that was it.

 

 

 

If true, then the postmortem will make for interesting reading indeed.

 

The Twitter orifice of Teams itself was a tad more talkative than the 365 gang (if one counts what looks suspiciously like an auto-reply bot as engineers frantically work to deal with the borkage).

 

 

The only deviation from the script was a brief message telling one worried user that there was no ETA for the resolution of the issue.

 

There is no workaround at present, and the issue is global. Affected users are unable to connect to the platform through the Windows desktop application, web or via smartphone app.

 

While the loss of messaging might do wonders for productivity, customers also use the platform to run meetings. Microsoft has been encouraging users in recent times to do this very thing as Skype for Business reaches the end of the road. Alas, when Teams disappears, so do those potentially important calls. Unless, of course, you have a backup.

 

 

We feel your pain, Scott.

 

Customers and Microsoft alike will be hoping that this isn't a repeat of the outage of last February, which saw the service enjoy a cheeky topple. As with today's outage, European customers have the opportunity for a longer lunch break while Microsoft gets its cloudy act together. Those in the Americas can look forward to a little longer queuing for coffee.

 

The Register contacted Microsoft in order to get its take on the situation, but we've yet to hear back from the Windows behemoth. Hopefully our message wasn't forwarded via Teams, or we fear we might have a while to wait.

 

Many thanks to all the Register readers who got in touch about the outage.

* Teams Is Totally Stuffed, Users Protest

Updated  to add:

It was indeed the expired certificate wot dunnit. Time to break out the popcorn.

 

 

Source

[Karlston]

" We've determined that an authentication certificate has expired causing, users to have issues using the service. "

 

Using Google to translate from MS-speak to English...

 

"Again, we broke something because we didn't notice a certificate was going to expire"

[duddy]

Microsoft Teams Goes Down After Microsoft Forgot To Renew A Certificate

 

 

 

Microsoft Teams went down this morning for nearly three hours after Microsoft forgot to renew a critical security certificate. Users of Microsoft’s Slack competitor were met with error messages attempting to sign into the service on Monday morning, with the app noting it had failed to establish an HTTPS connection to Microsoft’s servers.

 

Microsoft confirmed the Teams service was down just after 9AM ET today, and then later revealed the source of the issue. “We’ve determined that an authentication certificate has expired causing users to have issues using the service,” explains Microsoft’s outage notification. Microsoft then started rolling the fix out at 11:20AM ET, and by 12PM ET the service was restored for most affected users. Microsoft confirmed the fix was successfully deployed at 4:27PM ET.

 

This was an embarrassing mistake for Microsoft to make for its flagship “Office hub” software, especially as the company started its own TV commercials for Teams recently. It’s also surprising to see Microsoft forget to renew a key certificate for Teams, especially when the company develops software like System Center Operations Manager to monitor for things like certificate expiration.

Source

[Sylence]

Mistakes happen, to everyone. now Microsoft rivals found an excuse to hammer down on the company. 

[Karlston]

Similar topics merged.

[duddy]

Microsoft Admits Teams Was Down Due To Expired Certificate

 

The issue seems to be at least partially resolved and Microsoft shared the issue on the Microsoft 365 Status Twitter account.

Microsoft has confirmed that its unified communications platform for workplace “Teams” was down because the tech giant forgot to renew a critical security certificate.

 

The issue seems to be at least partially resolved and Microsoft shared the issue on the Microsoft 365 Status Twitter account.

 

“We are investigating an issue where users may be unable to access Microsoft Teams. We’re reviewing systems data to determine the cause of the issue. More information can be found in the Admin center under TM202916,” the company tweeted on Monday.

 

Recently, the company revealed that the platform had garnered more than 20 million daily active users.

 

Meanwhile, its rival “Slack” last month announced that it as 12 million active users.

 

With this milestone, Microsoft Teams now has almost double the number of active users when compared to Slack.

 

With availability in 53 languages across 181 markets, Teams is powering teamwork for customers around the world, including Emirates, FedEx, Lexmark, The Adecco Group, KONE, and McCann Worldgroup.

 

Source

[Karlston]

Similar topics merged.

 

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