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Windows 10 1809 Update KB4520062 Fixes a Startup Black Screen Issue


steven36
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Microsoft released the October 2019 optional monthly Windows 10 “C” release cumulative updates with KB4520062 being the most noteworthy as it fixes an issue leading to a black screen being displayed at startup during the first sign in after installing an update. 

 

 

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The Windows 10, version 1809 KB4520062 non-security cumulative update also addresses an issue known to cause high power consumption for devices in Connected Standby mode and one affecting Bluetooth when using certain audio profiles for extended periods.

 

More information on the various types of quality updates Microsoft releases every month is available in the Windows 10 update servicing cadence primer

What's changed in KB4520062

With the "2019-10 Cumulative Update for Windows 10 Version 1809 (KB4520062)" update, the build number for Windows 10 is advanced to 17763.832.

 

Here's the full list of fixes and improvements:

 

  • Prevents the appearance of blank tiles in the Start menu when you upgrade to Windows 10, version 1809 from any previous version of Windows 10. These blank tiles have names such as “ms-resource:AppName” or "ms-resource:appDisplayName". However, if you have already upgraded to Windows 10, version 1809, installing this update will not remove existing blank tiles. 
  • Addresses an issue that causes the power consumption for a device in Connected Standby mode to be high. 
  • Addresses an issue that prevents users from reconnecting or signing in to Windows Virtual Desktops because of orphaned database handles from a previous user session. 
  • Updates time zone information for Norfolk Island, Australia. 
  • Updates time zone information for the Fiji Islands. 
  • Addresses an issue that fails to index Microsoft Outlook items properly, which causes incomplete results in the search query on Windows Virtual Desktops. 
  • Addresses an issue that causes Windows Machine Learning (WinML) to throw an unhandled exception when a graphics driver times out. 
  • Addresses an issue that might prevent a scroll bar from being selected when an ActiveX control implements the CScrollView class. This occurs if you move the Internet Explorer window, which then moves the scroll bar to the left. 
  • Improves an access control list (ACL) check for Known Folders to prevent a black screen that appears the first time a user signs in after installing a feature or quality update. 
  • Addresses an issue that causes Microsoft SharePoint file names to appear incorrectly in the Quick access and Recent items folders. 
  • Addresses an issue with Bluetooth that occurs when using certain audio profiles for extended periods. 
  • Addresses an issue that causes a query request of the Win32_LogonSession class for the StartTime to display the value of the epoch (for example, 1-1-1601 1:00:00) instead of the actual logon time. 
  • Addresses an issue with diagnostic data processing when a device has the Diagnostic data setting enabled and set to Basic. 
  • Addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. 
  • Addresses an issue that prevents netdom.exe from displaying the new ticket-granting ticket (TGT) delegation bit for the display or query mode. 
  • Addresses an issue in which Microsoft AppLocker might prevent an application from running or log a false positive error instead of running the application. 
  • Addresses an issue that causes the Windows Defender Application Control (WDAC) policy to become too restrictive when you enable the WDAC Group Policy setting for Script Enforcement or Constrained Language Mode. 
  • Addresses an issue that fails to include the full file hash as part of the Event Log entry during auditing events for WDAC. 
  • Addresses an issue that may cause high CPU usage when many windows are open and Background Application Manager runs a periodic background scan. Additionally, the desktop may become unresponsive. 
  • Addresses an issue that causes applications that utilize change notifications on named pipes to have a kernel mode memory leak of input and output (I/O) Request Packet (IRP) objects. 
  • Addresses an issue that prevents users from opening the print dialog in Internet Explorer to print a webpage. 
  • Adds support to allow removable drives and assigned access restrictions. 
  • Addresses an issue that causes printing from 32-bit applications to fail with an “Access is denied” error when you select Run as different user for the application. 
  • Addresses an issue that might cause error 0x1E, 0xA, or 0x50 to occur during a block cloning operation on an Resilient File System (ReFS) volume because of a race condition.
  • Addresses an Offline Files Shell graphical user interface (GUI) issue about online and offline indicators.
  • Addresses an issue that causes the Settings app to stop working when you change a Theme. 
  • Addresses a reliability issue in Windows Server 2019 Hyper-V Host Clusters that are managed using System Center Virtual Machine Manager (SCVMM). 
  • Addresses an issue with Lightweight Directory Access Protocol (LDAP) queries that have a “memberof” expression in the filter. The queries fail with the error, “000020E6: SvcErr: DSID-0314072D, problem 5012 (DIR_ERROR), data 8996”. 
  • Addresses an issue that causes all Transmission Control Protocol (TCP) dynamic ports to be consumed. As a result, network communications will fail for any protocol or operation using dynamic ports.
  • Addresses an issue with applications and scripts that call the NetQueryDisplayInformation API or the WinNT provider equivalent. They may fail to return results after the first page of data, often 50 or 100 entries. When requesting additional pages, you may receive the error, “1359: an internal error occurred.” 
  • Addresses an issue that prevents Computer objects from being added to local groups using the Group Policy Preference “Local Users and Groups”. The Group Policy Editor returns the error message, “The object selected does not match the type of destination source. Select again.”
  • Addresses an issue with a race condition between the volume mount process (within fileinfo.sys) and the deregistration of filter notifications that causes the operating system to stop working on certain virtual machines. The error code is “0x7E.”
  • Addresses an issue in which an Active Directory Federation Services (AD FS) certificate is renewed and published by default each year. However, the client does not use them, which results in an authentication error.
  • Addresses an issue in which files that are stored in a Cluster Shared Volume (CSV) with an alternate data stream are still present after you try to delete them. You may also receive an "access is denied" message on the next try to access or delete the files.
  • Addresses an issue that may cause error 0x50 to occur when a backup operation is being performed.

Known issues in this update

Symptom Workaround
Certain operations, such as rename, that you perform on files or folders that are on a Cluster Shared Volume (CSV) may fail with the error, “STATUS_BAD_IMPERSONATION_LEVEL (0xC00000A5)”. This occurs when you perform the operation on a CSV owner node from a process that doesn’t have administrator privilege.

Do one of the following:

  • Perform the operation from a process that has administrator privilege.
  • Perform the operation from a node that doesn’t have CSV ownership.
Microsoft is working on a resolution and will provide an update in an upcoming release.
After installing KB4493509, devices with some Asian language packs installed may receive the error, "0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND."
  1. Uninstall and reinstall any recently added language packs. For instructions, see Manage the input and display language settings in Windows 10.
  2. Select Check for Updates and install the April 2019 Cumulative Update. For instructions, see Update Windows 10.

Note If reinstalling the language pack does not mitigate the issue, reset your PC as follows:

  1. Go to the Settings app > Recovery.
  2. Select Get Started under the Reset this PC recovery option.
  3. Select Keep my Files.

Microsoft is working on a resolution and will provide an update in an upcoming release.

After installing this update, Windows Mixed Reality Portal users may intermittently receive a “15-5” error code. In some cases, Windows Mixed Reality Portal may report that the headset is sleeping and pressing “Wake up” may appear to produce no action.

To mitigate the issue, use the following steps:

  1. Close the Windows Mixed Reality Portal, if it is running.
  2. Open Task Manager by selecting the Start button and typing “task manager.
  3. In Task Manager, under the Processes tab, right-click Windows Explorer and select Restart.
  4. Open the Windows Mixed Reality Portal.

We are working on a resolution and will provide an update in an upcoming release.

 

KB4520062 is an optional update and you will have to click on the new 'Download and install' option on the Windows Update settings page to apply the patch. 

If you own multiple Windows 10 devices or if you would like to patch the PCs manually, you can learn more about the manual installation process HERE.

Fixes for Windows upgrade process issues

Microsoft also released non-security optional cumulative updates for Windows 10 versions 1803, 1709, and 1607 with a fix for an issue that causes a system to stop working during the Windows upgrade process.

 

The KB4519978KB4520006, and KB4519979 CUs are designed to address "an issue that causes a system to stop working during the Windows upgrade process. The Stop error “SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)” appears in the Transmission Control Protocol/Internet Protocol (TCPIP)."

 

Redmond also released the KB4519972 Preview of Monthly Rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1 that comes with non-security updates, and includes improvements and fixes that were a part of KB4519976 released on October 8, 2019.

 

KB4519972 "addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. For more information, see KB4525208."

 

"The Preview of Monthly Rollup is product specific and addresses new non-security updates, and includes fixes from the latest Monthly Rollup," says Microsoft. 

 

"This Preview of Monthly Rollup would be displayed under the title Preview of Monthly Quality Rollup when you download or install and will be classified as an 'Optional' update."

 

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Microsoft has released optional cumulative updates for multiple versions of Windows 10, including one for Windows 10 version 1809 that fixes a Start menu problem when upgrading to this version.

 

A week after October Patch Tuesday, Microsoft has released the non-security update KB4520062 for Windows 10 version 1809. Microsoft highlights that it does address a Start menu issue but it appears to be different from the 'critical error' Start menu problem Windows 10 users have been experiencing this month. 

 

A Microsoft employee this week said the Start menu and 'critical error' warning would be fixed in late October.

 

For now, the Start menu fix for version 1809 is aimed at users who haven't upgraded to 1809 yet and it doesn't fix the issue for those who've already upgraded to 1809.  

 

"Prevents the appearance of blank tiles in the Start menu when you upgrade to Windows 10, version 1809 from any previous version of Windows 10," Microsoft explains in the release notes

 

"These blank tiles have names such as 'ms-resource:AppName' or 'ms-resource:appDisplayName'. However, if you have already upgraded to Windows 10, version 1809, installing this update will not remove existing blank tiles."

 

There are 35 fixes and improvements in this update, including one that addresses a bug that caused power consumption in Connected Standby mode to remain high, and an issue that caused a black screen at startup during the first sign-in after installing an update. 

 

 

Users should no longer be blocked from opening the print dialog in Internet Explorer to print a web page. Now the Settings app should continue functioning even after changing a Theme. Previously it stopped working. 

 

On Tuesday, Microsoft also released updates for Windows 10 version 1607 and version 1703, which most consumers should be off by now. 

 

It also released what is likely to be the second-last update for Windows 10 version 1803, which is reaching end of service on 12 November for Home and Pro editions. 

 

Microsoft has been nudging users on this version to upgrade to version 1903 for the past few months. However, if figures from one survey are correct, around half of all Windows 10 machines remain on Windows version 1803.  

 

This update for 1803 also fixes a black screen problem at startup and another that causes a device to "repeatedly go into the Windows Out Of Box Experience (OOBE) restart loop in certain situations". 

 

There are also non-security updates for Windows 7 SP1 and Windows 8.1, both of which are labeled previews of the monthly rollup. 

 

Windows 7 is, of course, reaching end of support in January. Microsoft yesterday warned Windows 7 Pro users that devices that are not part of IT-managed infrastructure will start to receive notifications about the January 14, 2020 cut-off date for free support. Microsoft started the processing of nagging Windows 7 users to upgrade this April.

 

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Edited by steven36
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