Google Cloud goes down, taking YouTube, Gmail, Snapchat, and others with it

[The AchieVer]

Google Cloud goes down, taking YouTube, Gmail, Snapchat, and others with it

Google Cloud networking issue takes down a large chunk of web services across North American and the EU.

 

 

A mysterious outage has hit Google Cloud, one of the biggest cloud service providers on the internet, and thousands of sites have gone down as a result, including both Google and non-Google services.

 

Affected companies include some of the biggest names around, such as Snapchat, Vimeo, Shopify, Discord, Pokemon GO; but also most of Google's own services, like YouTube, Gmail, Google Search, G Suite, Hangouts, Google Drive, Google Docs, Google Nest, and others.

 

In an extreme case of irony, according to a Google employee, the outage was so severe that it also took down internal tools Google engineers were using to communicate among each other about the outage, making recovery efforts even more difficult.

 

"We're having what appears to be a serious networking outage," the Google employee said in a HackerNews post.

 

"It's disrupting everything, including unfortunately the tooling we usually use to communicate across the company about outages."

 

The networking issue appears to be related to an outage at Level 3, an US-based ISP that provides connectivity and various other services to Google data centers.

 

 

 

In January, a similar Level 3 outage caused authentication services to go down for all Microsoft cloud services, with the most impacted being Office 365, Dynamics 365, and Azure Government Cloud.

 

Google Cloud Platform services have been down for at least two hours, at the time of writing. Users in North America are being impacted the most, although some European users also reported scarce problems.

 

UPDATE: Google has resolved this issue at 17:00 PT, four hours after it started. The company promised to publish a detailed post-mortem report on the outage.

 

 

 

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[The AchieVer]

YouTube, Snapchat, Gmail connection issues in eastern US now fixed

A host of other popular apps and services had been giving users trouble on the East Coast.

 

You can see it's mostly East Coasters who are having YouTube problems.

Downdetector/Screenshot by CNET

If you had troubles with YouTube or Gmail on Sunday, those issues should now be fixed.

 

Google Cloud had been experiencing widespread problems Sunday, which wreaked havoc on YouTube, Snapchat, Gmail, Discord and a host of other popular apps and services across the eastern United States.

YouTube wasn't completely down for CNET's John Falcone in Brooklyn Sunday, but some videos were inaccessible, at least temporarily.

Screenshot by CNET

Google pointed to "high levels of network congestion in the eastern USA, affecting multiple services in Google Cloud, G Suite and YouTube."

 

"Users may see slow performance or intermittent errors," the company said in a statement around 2 p.m. PT. "We believe we have identified the root cause of the congestion and expect to return to normal service shortly."

 

Google's status page for Cloud confirmed the company was having issues with the service as of 1 p.m. PT. The search giant marked Google's Cloud Compute Engine and Cloud Networking services as suffering outages on its status dashboard.

 

At about 4 p.m. PT, the status page said the network congestion issue "is resolved for the vast majority of users, and we expect a full resolution in the near future."

 

As of 5 p.m. PT, the Google Cloud Status Dashboard shows all services available.

 

"The network congestion issue in eastern USA affecting Google Cloud, G Suite and YouTube has been resolved for all affected users as of 4:00pm US/Pacific," a Google spokesperson said late Sunday.

 

"We will conduct a post mortem and make appropriate improvements to our systems to prevent this from happening again."

 

YouTube seemed to be working on the West Coast, with CNET reporters able to access the video streaming site just fine. A CNET editor on the East Coast, however, noted that he was encountering issues. One video, for example, was inaccessible for about 15 minutes.

 

Google Cloud is the company's hosting platform, similar to Amazon's Amazon Web Services and Microsoft's Azure. In addition to powering its own services, other companies such as Snapchat and Uber, rely on Google's infrastructure to provide the backend for their apps and platforms.

 

News of the outage quickly spread across social media, with #YouTubeDOWN and #snapchatdown rising to the top of Twitter's Trending Topics section as users voiced their frustrations.

 

 

 

 

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