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Windows 10 BSOD: Pricey Surface Book 2s bricked by latest 1803 update


The AchieVer

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Sleuthing Surface Book 2 owners figure out Microsoft's latest Windows 10 update is to blame for Blue Screen of Death woes.

 

Bugs in Microsoft's latest cumulative Windows 10 update have left Surface Book 2 owners suspicious that Microsoft isn't properly testing its software on its own flagship hardware. 

 

Just two months after Consumer Reports reinstated its 'recommended' ratingfor the Surface Book 2, Microsoft's software updates threaten to unravel trust in the Surface brand and, in the process, annoy consumers who paid around $3,000 for the flagship Surface Book 2. 

 

People on Microsoft's answers forum and on Reddit are complaining about Blue Screen of Death, or BSOD, issues that began occurring after installing cumulative update, KB4467682, released last Tuesday for Windows 10 version 1803. 

 

Affected systems are reporting the error code 'SYSTEM THREAD EXCEPTION NOT HANDLED', according to users. 

 

While several users on one Reddit thread have remedied the issue by uninstalling KB4467682, users on another Reddit thread report that uninstalling the update bricks the pricey Microsoft convertible. Users are reporting that devices are also experiencing BSOD during the reboot after uninstalling it.

 

Affected Surface Book 2 owners are feeling let down and many are wondering whether Microsoft isn't properly testing its software updates -- an issue it's come under fire for recently due to the data deletion bug in the Windows 10 1809 update. 

 

"I was getting BSOD on my SB2 and narrowed it down to KB4467682. You would think it would be one of the first platforms they test the updates on because of the reputational risk of bricking their flagship hardware with their flagship software. Very disappointing," wrote one Reddit user.

 

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Let's see if the "there are millions of different hardware and software combinations, can't test them all" defence gets rolled out for this, Microsoft's very own hardware...

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