Jump to content

Windows updates Failed to install


coucou

Recommended Posts

Hello,

I'm running Win7 Ultimate x64 bits and Office 2013 Pro x64.

Today Windows has invited me to install the latest updates, they are 4 and all relate to Office 2013 (see image below)

o8gepw.jpg

 

After some time Windows update returns "Installation failed" Code Error: 8007006E. I have restarted the installation, Windows update returns me Failed to install "Code Error: 8007006E (see image below).

2ltn0pg.jpg

 

So I downloaded these update, They are .exe files

https://support.microsoft.com/kb/3191940
Https://support.microsoft.com/kb/3191935
Https://support.microsoft.com/kb/3172501
https://support.microsoft.com/kb/3191872

When I run any of these files, I have a first "Please wait while the update detection"  message and then a second message "An error occurred during the detection process" (see image below).

29cv0r7.jpg

 

I'll appreciate any help

Regards

Link to comment
Share on other sites


  • Replies 15
  • Views 1.4k
  • Created
  • Last Reply
  1. Are you sure you have installed the Office 64-bit, but not 32-bit. There have been Situations Where It is so is installed 32-bit Office, but system is 64-bit.
  2. Is the folder %Windir%\SoftwareDistribution\Download  empty?
  3. You do not use a third-party antivirus and firewall?
  4. Have you made restart after the last installation? No matter what it was.
Link to comment
Share on other sites


TNX for replying ;)

1) YES, Office is a 64 bits

2) %Windir%\SoftwareDistribution\Download is not empty (they are the 4 updates I need)

3) Yes I've the same Antivirus and Firewall (Symantec Endpoint) since while. Never got problems with windows update. The last succesfull updates are dated 23 of May.

4) Yes, at least 4 tmes.

 

Link to comment
Share on other sites


Thanks. 

Open Command Prompt  as Admin and run this command

sfc.exe /scannow

if it ends, You see,  was there some problems, what was not corrected. If were, run this command

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

it will make on desktop file sfcdetails.txt and it will contain a report, also these errors, what was not repaired.
Then we can think what to do for next. NB! c is drive letter, where is Windows installed, if You have other, replace it 

Post the sfcdetails.txt here or to some text upload server, if there is something.

Link to comment
Share on other sites


Then is a thinking place, everything seems to be fine.
If before all updates have been installed without problems, must not hurry, maybe somebody else have the same problem. Don't hurry.

Perhaps only one thing to try - turn the antivirus and the firewall off and try then. Sometimes it helps.

Link to comment
Share on other sites


6 hours ago, coucou said:

Removed

 

1, Run command prompt as admin

2.  Copy paste this in command prompt, press return : net stop bits

3   Copy paste this in command prompt,  press return : net stop wuauserv

4 . rename this folder : C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old or whatever

5. back in command prompt (that you run as admin)

6. Copy paste this in command prompt, press return : net start bits

7. Copy paste this in command prompt,  press return : net start wuauserv

 

I'd reboot, then check for updates.

 

 

Link to comment
Share on other sites


13 hours ago, Dodel said:

 

1, Run command prompt as admin

2.  Copy paste this in command prompt, press return : net stop bits

3   Copy paste this in command prompt,  press return : net stop wuauserv

4 . rename this folder : C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old or whatever

5. back in command prompt (that you run as admin)

6. Copy paste this in command prompt, press return : net start bits

7. Copy paste this in command prompt,  press return : net start wuauserv

 

I'd reboot, then check for updates.

 

 

Tried the above.

After checking the updates, windows detect 6 updates: 2x Win7 and 4x Office 2013.
Win7 updates have been downloaded and installed, those for Office have been downloaded  (%Windir%\SoftwareDistribution\Download) but their installation failed.
WEIRD

Link to comment
Share on other sites


macnavarra

1) Click Start, and then type cmd in the Start Search box.
 2) In the search results list, right-click Command Prompt, and then click Run as Administrator.
 3) When you are prompted by User Account Control, click Continue.
 2. At the command prompt, type "net stop WuAuServ" (without quotations) and press Enter.
 3. Click Start, type "%windir%" (without quotations) in the Start Search box and press Enter.
 4. In the opened folder, look for the folder named "SoftwareDistribution" and open it.
 5. Double click the DataStore folder and locate the DataStore.edb file. Right-click on the file, select "Rename" and type "DataStoreold" (without quotations) to rename this file.
 6. Open command prompt, type in the command "net start WuAuServ" (without quotations) and press Enter to restart the Automatic Updates service.
 Then check if the updates failure history is cleared.

Link to comment
Share on other sites


TNX ALL ;)

Today, without doing anything special, win update invite me installing the Office updtaes (see above)... there were installed.

Weird but I'm happy :D

Link to comment
Share on other sites


6 minutes ago, coucou said:

TNX ALL ;)

Today, without doing anything special, win update invite me installing the Office updtaes (see above)... there were installed.

Weird but I'm happy :D

Like I said, everything seems to be fine and recommended not rush...
Good old rule - "Always wait until the big fast is over."

Link to comment
Share on other sites


The software distribution folder contains cache of the windows updates that get downloaded if that cache becomes corrupt for any reason windows updates wont install and you get a error message.  You deleted that cache or changed the folder name or deleted the folder and that fixed any corrupted windows update cache there was if there was corrupted windows update cache.  Im happy you fixed it congratulations and enjoy your new office updates.  Also welcome to the forums never seen you before I dont think.

Link to comment
Share on other sites


17 hours ago, Holmes said:

The software distribution folder contains cache of the windows updates that get downloaded if that cache becomes corrupt for any reason windows updates wont install and you get a error message.  You deleted that cache or changed the folder name or deleted the folder and that fixed any corrupted windows update cache there was if there was corrupted windows update cache.  Im happy you fixed it congratulations and enjoy your new office updates.  Also welcome to the forums never seen you before I dont think.

Although, I deleted the software distribution folder contains cache (renamed to old. So, a new software distribution folder created) see above, the Office updates fails to be installed (the windows updtaes installed successfully). After 2 days without doing anything the office updates installed successfuly.

BTW I have been a nsane member for about 10 years ;)

 

@agent86: As I wrote ebove, I"m not interested by Windows 10

 

Regards

Link to comment
Share on other sites


Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...