Troubleshooting Windows 10 upgrade errors / List of Error Codes

February 17, 2016

List of Error Codes for Windows 10 Setup

Troubleshooting common Windows 10 upgrade errors and issues

This article lists the most commonly encountered errors during a Windows 10 upgrade. It also includes troubleshooting guidance that you can try for each listed error. Identify the error or issue that you're experiencing, and then click the drop-down list at the top of this article to select the specific error code and to view the corresponding solution.

Error 0x0000005C

Phase 0 initialization of the Hardware Abstraction Layer (HAL) failed. This might indicate a hardware problem.

Resolution
To fix this issue, try the following:

Contact the computer manufacturer's support site to update the computer's BIOS.
To check whether your computer's hardware is compatible with Windows 10, see the Windows Hardware Compatibility Program.

Error 0x80070003 - 0x20007

Occurs when the Internet connection is faulty when during the installation of Windows 10.

Resolution
Download the Windows 10 ISO, and then install Windows 10 again.

If you're an MSDN subscriber, you can download the Windows 10 ISO from the MSDN subscription site.
If you're not an MSDN subscriber or not sure if you are, you can manually create the Windows 10 ISO by using the media creation tool. When you run the tool, select the Create installation media for another PC option.

Error 0x8007002C - 0x4000D

This error occurs when the operating system has corrupted system files.

Resolution
To fix the corrupted system files, follow the steps at https://support.microsoft.com/en-us/kb/929833.

If your computer is running Windows 8 or a later version of Windows, follow these steps at Repair a Windows image.

Error 0x8007002C - 0x4001C

This error may occur for one of the following reasons:

Antivirus software conflicts
Hardware conflicts

Resolution
To fix this issue, check the following variables:

If antivirus software is running on the computer, disable it during the upgrade process.
If you have one of the following software programs installed on the computer, temporarily uninstall it, and then try to upgrade to Windows 10 again:
- SteelSeries engine
- ESET Smart Security or ESET NOD32 Antivirus
- Trusteer Rapport

Error 0x80070070 – 0x50011

Occurs when your computer doesn’t have sufficient free space on drive C to install the Windows 10 upgrade.

Resolution
Free up some space on drive C, and then run the upgrade again. Windows 10 needs 20 GB of free space for the upgrade. You can use the Disk Cleanup tool to free up some space by using one of the following resources:

Error 0x80070103

See KB 952032 for the description of this issue and the resolution.

Error 0x8007025D - 0x2000C

Occurs if the specified buffer contains ill-formed data.

Resolution
Download the Windows 10 ISO, and then install Windows 10 again.

If you're an MSDN subscriber, you can download the Windows 10 ISO from the MSDN subscription site.
If you're not an MSDN subscriber or not sure if you are, you can manually create the Windows 10 ISO by using the media creation tool. When you run the tool, select the Create installation media for another PC option.

Error 0x80070542

Occurs either when a required impersonation level was not provided or when the provided impersonation level is invalid.

Resolution
Use the Process Monitor tool to monitor this error, and to collect and analyze the logs. This tool is meant to be used by IT professionals.

The idea is that if a piece of code works for user A but doesn’t work for user B, user B may not have sufficient permissions to access a file, a registry key, or a system object. You can use the Process Monitor tool to collect logs against user A and user B and then compare the logs to discover the difference.

Error 0x80070652

Occurs when the installation of another program is in progress.

Resolution
Wait until the installation of other programs completes, and then install Windows 10.

Error 0x80072EE2

The operation timed out. This may occur if the computer isn't connected to Internet.

Resolution
To fix this issue, following these steps:

Start Internet Explorer, and then make sure that the computer has an Internet connection.
Go to KB 836941, and run the Fixit package.
Try to upgrade to Windows 10 again.

If you still receive the error message, check the firewall settings, and make sure that the following website addresses are allowed by the firewall.

http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Error 0x80073712

Occurs when a file that's needed by Windows Update is damaged or missing.

Resolution
Download the Windows 10 ISO, and then install Windows 10 again.

If you're an MSDN subscriber, you can download the Windows 10 ISO from the MSDN subscription site.
If you're not an MSDN subscriber or not sure if you are, you can manually create the Windows 10 ISO by using the media creation tool. When you run the tool, select the Create installation media for another PC option.

Error 0x800F0922

Cause 1
The computer can’t connect to the Windows Update servers.

Cause 2
The System Reserved partition has run out of space. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

Resolution to cause 1
If you're using a VPN connection to connect to a network, disconnect from the network, disable the VPN software (if applicable), and then try upgrading again.

Resolution to cause 2
Make sure that the System Reserved partition has at least 15 MB of free space by following the steps in the "Resolution" section of KB 3086249.

Error 0x800F0923

Occurs when there is a severe incompatibility with an application, a service, or a driver.

Resolution
Identify the incompatible application, service, or driver by examining the log file at C:\ $WINDOWS.~BT\Sources\Panther\Setupact.log.

Note The $Windows.~BT folder is hidden.

In the Setupact.log file, look for any logged errors. Here's an error example that indicates that the Windows Sidebar is the incompatible application:

2015-08-06 16:56:37, Error MIG


Error 183 while applying object C:\Users\<username>\AppData\Local\Microsoft\Windows Sidebar\settings.ini. Shell application requested abort[gle=0x00000002]

Error 0x80200056

Occurs if the user who started the upgrade of Windows 10 logged off before the upgrade was completed successfully. At the same time, another user who is currently logged on tries to perform the same upgrade. The details of this error can be found in C:\$WINDOWS.~BT\Sources\Panther\Setupact.log.

Note The $Windows.~BT folder is hidden.

Resolution
Rename the following folders, and then check for updates again. Do not log off Windows before Windows 10 Setup is running.

C:\Windows\SoftwareDistribution\Download
C:\ $WINDOWS.~BT

Note The $WINDOWS.~BT folder is hidden.

Error 0x80240017

Indicates that the upgrade is unavailable for the edition of Windows that's running on your computer.

Resolution
Check Windows 10 specifications for details.

Error 0x80240020

This error occurs if the session ID of the running Windows 10 setup is invalid. This may occur if the user logged off Windows while setup was running.

Resolution
Rename the following folders, and then check for updates again. The second folder is hidden.

C:\Windows\SoftwareDistribution\Download
C:\ $WINDOWS.~BT

Do not log off Windows before Windows 10 Setup is running.

Error 0x80240031

Occurs when the Windows installation file is in the wrong format.

Resolution
Download the Windows 10 ISO, and then install Windows 10 again.

If you're an MSDN subscriber, you can download the Windows 10 ISO from the MSDN subscription site.
If you're not an MSDN subscriber or not sure if you are, you can manually create the Windows 10 ISO by using the media creation tool. When you run the tool, select the Create installation media for another PC option.

Error 0x80246007

Occurs if Windows 10 hasn’t been downloaded.

Resolution
Rename the following folders, and then check for updates again. The second folder is hidden.

C:\Windows\SoftwareDistribution\Download
C:\ $WINDOWS.~BT

Error 0x80246017

The download failed because the local user account did not have administrator permissions.

Resolution
Log off, and then log on to another account that has administrator permissions. Then, try to install Windows 10 again.

Error 0x80D02002

Typically occurs when the download of Windows 10 installation file times out.

Resolution
Check your Internet connection, and then try the upgrade after a short wait. Or, use the media creation tool to create a Windows 10 ISO to install Windows. When you run the tool, select the Create installation media for another PC option.

Error 0xC0000001

This issue may occur for one of the following reasons:

There are file system errors.
A file system virtualization application is running on the computer.

Resolution
To fix this issue, follow these steps:

Use the chkdsk tool to check for file system errors.
1. Click Start, type cmd in the Search box, and then press Enter.
2. Right-click cmd, and then click Run as Administrator to open a command prompt.
3. Type the following command to check for file system errors:
```
chkdsk C: /f
```
Disable any file system virtualization applications.
If you’re using any file system virtualization application, disable or temporarily uninstall the application during the upgrade process.

Error 0xC000021A

The %hs system process stopped unexpectedly with a status of 0x%08x (0x%08x 0x%08x). The computer shuts down in this situation.

Resolution
To fix this issue, contact Microsoft Support. Follow the steps in KB969028 to collect the dump log before you contact Microsoft Support.

Error 0xC0000428

Windows cannot verify the digital signature for INSTALL.wim of the Windows 10 image. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Resolution
Download the Windows 10 ISO, and then install Windows 10 again.

If you're an MSDN subscriber, you can download the Windows 10 ISO from the MSDN subscription site.
If you're not an MSDN subscriber or not sure if you are, you can manually create the Windows 10 ISO by using the media creation tool. When you run the tool, select the Create installation media for another PC option.

Error 0xC1900101 - 0x2000B

Resolution
We recommended you disconnect devices that are not in use when you upgrade the computer.

Error 0xC1900101 - 0x20017

This issue occurs because a driver bug check occurs during the Windows 10 upgrade.

Resolution

Make sure all that drivers have been updated.
Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers.
Update or uninstall the problem driver.

Error 0xC1900101 - 0x30018

Means that the Windows upgrade failed after the first restart. Some of the drivers in the driver set of the image are incompatible during the PNP Specialization phase.

Resolution
Update the drivers and firmware on the computer to the latest versions. To do this, go to the computer manufacturer's website, or contact the computer manufacturer's support line.

If you have any device installed that you're not regularly using, we recommend that you remove the device drivers from the computer. To do this, open Program and Features, find the entries that are related to the driver, and uninstall them.

Error 0xC1900101 - 0x40017

These errors mean that the Windows 10 installation failed after the second system restart. They’re likely caused by faulty drivers or software. Here are the known drivers and software that cause these errors:

SteelSeries - Mouse and keyboard manufacture. The SteelSeries Engine is not currently supported in Windows 8.1. This causes issues when you try to upgrade to Windows 10. For more information, see the SteelSeries FAQ.
NVIDIA - Video card manufacture. Make sure that you have installed the latest video driver.
ESET - Antivirus and security-related products. See the ESET knowledge base to learn how to safely upgrade to Windows 10 with ESET products installed.
Trusteer Rapport - Credit card fraud protection software. Trusteer recommends that you install the available Windows 8.1 updates before you upgrade to Windows 10.
McAfee - Antivirus and security-related products. McAfee AntiVirus 8.8 Patch 3 is confirmed to be incompatible with Windows 10.

Resolution 1
Clean boot into Windows, and then upgrade to Windows 10.

Resolution 2
Run Setup.exe for Windows 10 together with the /DynamicUpdate parameter. This parameter lets the Windows 10 setup program check for available driver updates during the setup process.

Error 0xC1900200 - 0x20008

This error might mean that the computer doesn’t meet the minimum requirements to download or install the upgrade to Windows 10.

Resolution
To check the requirements for installing Windows 10, see the following specifications:

http://www.microsoft.com/en-us/windows/windows-10-specifications?OCID=win10_null_vanity_win10specs.

Error 0xC1900202 - 0x20008

This error indicates that the computer does not meet the minimum requirements to download the update. This issue occurs when Windows Update cannot download the installation media because of corrupted Windows Update client components.

Resolution
To fix this issue, use one of the following methods:

If you're an IT Professional, redownload the ISO from https://msdn.microsoft.com/subscriptions/manage/hh442900.
If you're and end-user, use the following media creation tool to download the ISO:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install.

Error 0xC1900208 - 0x4000C

An incompatible application that's installed on the computer prevents the upgrade process from completing.

Resolution
If Setup prompts you about any incompatible installed applications, uninstall these applications.

Error 0xC1900208 - 1047526904

This error message indicates that the computer does not pass the compatibility check for installing Windows 10.

Resolution
To fix the issue, uninstall incompatibile software or hardware. To do this, follow these steps:

If Setup prompts you about any incompatible applications, uninstall these applications.
Check whether there's any incompatible hardware from the "C:\$WINDOWS.~BT\Sources\DuHwCompat.TXT" file.
Download the Windows 10 installation media from the following link:

Get Windows 10
Extract the installation files from the ISO. To do this, follow these steps:
- If you are using Windows 8 or Windows 8.1, double-click the downloaded ISO file to mount the disk on your computer.
- If you are using an earlier version of Windows, you have to use a file extraction tool, such as WinRAR, WinZip, or 7-Zip to extract the setup files from the ISO.
Press the Windows key to open the Start screen or Start menu, search cmd, right-click cmd and then click Run as Administrator to open a command prompt.
Browse to the folder for the extracted files. Type setup.exe, and then press Enter.

Error 0xC1900106

The installation process was ended. Installation failure: Windows could not install the update.

Resolution
Indicates that Setup ended unexpectedly. We recommend that you to perform the following checks to fix this issue:

If antivirus program is running on the computer, disable it during the upgrade process.
Run Windows Update to make sure that Windows is updated.
Make sure that the latest drivers and firmware are installed. To do this, go to the computer manufacturer's website, or contact company support.

Error: We could not Update System Reserved Partition

See KB 3086249 for the description of this issue and its resolution.
Resolution
To resolve this issue, see KB 3086249.

You are prompted to enter a product key

Occurs because the ISO that you use to install Windows 10 doesn’t recognize the Windows installation that's currently running. For example, you download an ISO that has multiple Windows 10 editions from MSDN. In this situation, you must enter a product key that is validated by the setup program to install the appropriate edition of Windows 10.

Resolution
Use the media creation tool to install Windows 10.

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