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Another problem with Windows update


Chancer

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I am now trying to update another PC with the latest update from MS updates; KB2919355, it fails to install with Error Code 80073712.

The PC is Win 8.1 wmc 64 bit.

Having googled I ran an MS Fixit and then some dism commands I found on an MS help page, but still no luck.

Any suggestions gratefully received.

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I'd try booting from the 8.1 DVD >> Repair >> Advanced Options >> Command Prompt >> SFC /ScanNow >> reboot into Windows.

Retry the Windows Update.

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Now, before you get into installation mode at the Windows Update page, I'd un-check (de-select) KB2919355 and install all the other updates first without neglecting to reboot.

In other words, I'd keep KB2919355 as the last, single remaining update.

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I am now trying to update another PC with the latest update from MS updates; KB2919355, it fails to install with Error Code 80073712.

The PC is Win 8.1 wmc 64 bit.

Having googled I ran an MS Fixit and then some dism commands I found on an MS help page, but still no luck.

Any suggestions gratefully received.

KB 2919355 comes in various size downloads depending on your machine,64 bit download size can be upto 900mb ,It will reconfigure your existing operating system. Have a look on Microsoft downloads for kb2919355 and you will find that there is other updates which must be installed first to get kb2919355 to install.

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If you are having problems, then it is obvious that Windows is corrupted. At first repair it and then isn't any problem to install latest updates.

Forced installing is not reasonable. Sooner or later it ends with a complete reinstall of Windows.

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Airstream_Bill

I know of three brand new Toshiba Laptops in town that can not install the update. It fails. I have a new Toshiba Laptop and it installed ok. Everything I have read is that Microsoft knows about it. I tried everything I knew to get the update in my friends machine it will not install. I did not reinstall Windows to Factory Or Refresh Install. Very Strange. Just thought I would pass that on. My Friends machine has an SSD drive. Intel i7 ????? Mine does not for what ever difference that makes.

Edited by Airstream_Bill
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I got there eventually.

I'm not the only one with problems as can be seen form this thread, http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=1&tm=1397243239002

The solution for me was to install the updates separately and in this order;

1.KB2919442
2.KB2919355
3.KB2932046
4.KB2937592
5.KB2938439
6.KB2934018

Thanks for all the replies.

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stylemessiah

My standard procedure for almost any windows update issue (most usually the revolving or stuck update(s) scenario where it wants to keep downloading the same downloads (94 in one case recently) is the following, and just recently did this on a friends PC with windows 8 with the same error as above. Quite often an update error is down to a corrupt update catalogue or download.

* Run services.msc

* Stop Windows Update service

Navigate to C:\Windows\SoftwareDistibution in explorer, select all folders in the right hand pane, and delete them (ive noticed on occasion in windows 8 where it wont delete some folders as that jekyll and hyde POS locks files that were able to be deleted in every previous version of windows)

* Reboot

Upon reboot, the folders you just deleted will be recreated & repopulated

* Check for updates (may have to do this several times on Windows 8 (did i mention its a POS?)

* Install updates manually and selectively if you like, or install all....usually installing all works fine

Edited by stylemessiah
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Mine does not for what ever difference that makes.

Did not have any issue whatsoever on my own system, either - but, for some reason all folks who reported update issues seem to be running the WMC edition (maybe it's just a coincidence.) :think:

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I did installed all other updates

then began to install new updates in order:

I got there eventually.

I'm not the only one with problems as can be seen form this thread, http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=1&tm=1397243239002

The solution for me was to install the updates separately and in this order;

1.KB2919442
2.KB2919355
3.KB2932046
4.KB2937592
5.KB2938439
6.KB2934018

Thanks for all the replies.

after installation of KB2919355 , reboot

black screen appears in startup and CPU lid is loading for about an hour and then no login

retried many times with no luck....

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after installation of KB2919355 , reboot

black screen appears in startup and CPU lid is loading for about an hour and then no login

retried many times with no luck....

Did you try booting into your installation DVD to perform a startup repair - sometimes, you might have to repeat the procedure a few times to get your system booting back to desktop.

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I got there eventually.

I'm not the only one with problems as can be seen form this thread, http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=1&tm=1397243239002

The solution for me was to install the updates separately and in this order;

1.KB2919442

2.KB2919355

3.KB2932046

4.KB2937592

5.KB2938439

6.KB2934018

Thanks for all the replies.

I installed KB2919442 and OK but when I try to install KB2919355, after 10 minutes it appears "The following updates didn't install: KB2919355". Tried several times with the same result.

I have 8.1 Pro 64 bits.

Edited by Yorel
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after installation of KB2919355 , reboot

black screen appears in startup and CPU lid is loading for about an hour and then no login

retried many times with no luck....

Did you try booting into your installation DVD to perform a startup repair - sometimes, you might have to repeat the procedure a few times to get your system booting back to desktop.

I tried startup repair , restore point recovery , even full refreshing

all these methods can't get completed, with unknown errors

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I installed KB2919442 and OK but when I try to install KB2919355, after 10 minutes it appears "The following updates didn't install: KB2919355". Tried several times with the same result.

I have 8.1 Pro 64 bits.

After the last time I tried it out, I reboot the system, 17 updates were installed. After reboot it seems the update is installing...crossing fingers.

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after installation of KB2919355 , reboot

black screen appears in startup and CPU lid is loading for about an hour and then no login

retried many times with no luck....

Did you try booting into your installation DVD to perform a startup repair - sometimes, you might have to repeat the procedure a few times to get your system booting back to desktop.

I tried startup repair , restore point recovery , even full refreshing

all these methods can't get completed, with unknown errors

I suspect you might have sector problems in your HDD - did you try the following elevated command?

ChkDsk C: /f /r
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I suspect you might have sector problems in your HDD - did you try the following elevated command?

ChkDsk C: /f /r

I don't think so

however I'll check

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  • 2 weeks later...

Lightning does strike twice.

After eventually getting updates installed on my laptop, including 2929355 - it has popped up again in Windows update - but this time only 19.4mb.

It fails on install with good old error code 80073712.

I did all the same things again but at the moment it is refusing to install!

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Lightning does strike twice.

After eventually getting updates installed on my laptop, including 2929355 - it has popped up again in Windows update - but this time only 19.4mb.

It fails on install with good old error code 80073712.

I did all the same things again but at the moment it is refusing to install!

Give this a try

Launch Command Prompt with administrator privileges

Run the following command:

x64

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

x86

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

When completed, run this command:

dism /online /cleanup-image /startcomponentcleanup

Try to install Windows 8.1 Update manually

http://www.microsoft.com/en-us/download/details.aspx?id=42327

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@ chancer

Without referring to any post on your thread, like to just say that my 8.1 Update was downloaded & installed through Windows Update (by accident.) However, everything went on well and I'm enjoying a thoroughly satisfying computing experience.

That been said, though - my personal principle is to always opt for a full and clean install through a BootDVD.

This month-end, I'm all set to download the ISO and perform a fresh installation from ground up which is not really the problem - the big headache is reconfiguring the entire system.

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I have two windows 8 Pro PCs, which were upgraded from Windows 7, and then upgraded to Windows 8.1.

A custom build desktop that installed the 8 April update, but by accident. My first attempts failed, but on 9 April I had to replace a SATA cable. I then used an image and restored to 6 April. I then updated again using Windows Update and it updated without error.

An Acer laptop that refused all attempts at the update. I have tried most of the suggestions on the web without success. So I decided to System Restore the laptop to before the date of the failed updates.

If it helps someone, here is what I did:

  1. System Restore to before 8 April (in my case 3 April).
  2. Download the Windows Update off-line installers: http://www.microsoft.com/en-us/download/details.aspx?id=42335
  3. Fix Windows Update: http://support.microsoft.com/kb/971058/
  4. Scan (and repair) Windows system components: sfc /scannow
  5. Restart computer
  6. Run off-line installer: Windows8.1-KB2919355-x64.msu
  7. Restart Computer
  8. Install the remaining updates
  9. Restart Computer
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Lightning does strike twice.

After eventually getting updates installed on my laptop, including 2929355 - it has popped up again in Windows update - but this time only 19.4mb.

It fails on install with good old error code 80073712.

I did all the same things again but at the moment it is refusing to install!

Give this a try

Launch Command Prompt with administrator privileges

Run the following command:

x64

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

x86

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

When completed, run this command:

dism /online /cleanup-image /startcomponentcleanup

Try to install Windows 8.1 Update manually

http://www.microsoft.com/en-us/download/details.aspx?id=42327

Done all that - still fails :-(

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