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Best Remote Desktop software for customer support


child

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I have plan to start my own business in computer maintenance, solution provider.

I need some suggestions from expert regarding this scenario...

We divide into sub-categorize also like Freeware, Commercial, resource wise, feature wise

1- what is the best remote desktop software for remote support like installation, remove viruses, update, file transfer.

(Note: I need suggestion on it badly because I don't have the bigger experience on it... just use logmein (No more free), Teamviewr)

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2- Which System restore preferred like Rollback Restore/RX, Deep freeze, Farstone Restoreit,

Waiting for replies eagerly........... :argue: :wut:

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Wrong Section, Should have been posted in Software Chat! :)

Teamviewer is the Best Remote Desktop application, Second alternative is RADMIN, you can also use built in windows Remote Desktop feature Which fits both in Freeware & Commercial Environments.

For System backup/Restore you can use AX64 Time Machine!

Edit Note: Information Added!

Edited by SlimRock
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Teamviewer is the Best Remote Desktop application

Free Teamviewer break connection after few minutes (because this is the limit in teamviewer)

Second alternative is RADMIN,

I will check it.......

you can also use built in windows Remote Desktop feature Which fits both in Freeware & Commercial Environments.

I didn't hear about that Windows Remote Desktop has Commercial version...!!!! Is it?

For System backup/Restore you can use AX64 Time Machine!

I will check it.....

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I did read recently that Log me in is now going for totally paid subscriptions and losing the freeware version much to some peoples dismay.

Edit: It seems log me in have made a new free and paid service https://join.me/

How much does join.me cost? join.me is free, unless you go pro. Check the current pro prices at join.me/buy.

That's join.me/buy to see the latest prices for monthly or yearly pro subscriptions.

Contact us to get a pricing quote for more than 20 seats or non-profit pricing. Email sales@join.me or call +1.877.251.8373 (US toll free).

What's free?

join.me free allows you to hold an unlimited number of meetings with up to 10 participants per meeting (one organizer plus nine viewers). You can chat with participants, transfer files, join the audio part of any meeting by internet (VoIP), and allow participants to control your computer.

What's pro?

join.me pro gives you everything free does, plus these premium meeting tools:


Edited by Arachnoid
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I have plan to start my own business in computer maintenance, solution provider.

I need some suggestions from expert regarding this scenario...

We divide into sub-categorize also like Freeware, Commercial, resource wise, feature wise

1- what is the best remote desktop software for remote support like installation, remove viruses, update, file transfer.

2- Which System restore preferred like Rollback Restore/RX, Deep freeze, Farstone Restoreit,

Waiting for replies eagerly........... :argue: :wut:

@child....To flawlessly administer all of our remote corporate sites on an enterprise level for efficiency + security... I use Softether... http://www.softether.org/ A breeze to configure through firewalls..............Freeware Windows / Linux..

Probably one of, if not the best VPN solution available for remote server, workstation, file transfer management / administration & ultra simple to deploy.

Active Directory integration is a synch.. supports Dynamic DNS / Azure for sites without static IP along with blazing speed. ie enables you to get the max out of your up / down link & that of the remote site.

You can manage RDP connections to remote servers & workstations through MultiDesk... http://www.syvik.com/multidesk/ ..& can either carry out file / folder administration / transfer through RDP or explorer..In the same way as if you were connected internally to the network.

I have been using this solution for all of our local & international remote sites since March 2013 & have nothing but praise mate.. Before SoftEther, Bitvise had been my favorite for years..https://www.bitvise.com/ & RADMIN before that...

Please bear in mind that vpn file transfer speeds depend on the Uplink internet connection. A 1mbps. up connection transfers at 1/8th of 1MB / second, meaning that a 100 meg file would take over 13 mins to squirt across to another site in perfect conditions (low ping / latency).. So if you were considering doing this seriously... IMHO get the fastest you can afford.

You may also wish to consider that what you deploy also depends on the IT configuration @ the clients side..

For an AV solution your choice is massive...

On the system restore side... I would recommend Easesus / Acronis for server imaging / incremental file back ups & bare metal recovery... Both of these products have never let me down...

If you are considering extending support services to home users. It may become a PITA as there are so many factors outside your control (One being that you cant connect to a remote box that has a TCP/IP stack rogered by malware or cannot boot). Along with extracting your support fees from a client is difficult remotely. :)

I wish you all the best on your new venture...

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I have plan to start my own business in computer maintenance, solution provider.

I need some suggestions from expert regarding this scenario...

We divide into sub-categorize also like Freeware, Commercial, resource wise, feature wise

1- what is the best remote desktop software for remote support like installation, remove viruses, update, file transfer.

2- Which System restore preferred like Rollback Restore/RX, Deep freeze, Farstone Restoreit,

Waiting for replies eagerly........... :argue: :wut:

@child....To flawlessly administer all of our remote corporate sites on an enterprise level for efficiency + security... I use Softether... http://www.softether.org/ A breeze to configure through firewalls..............Freeware Windows / Linux..

Probably one of, if not the best VPN solution available for remote server, workstation, file transfer management / administration & ultra simple to deploy.

Active Directory integration is a synch.. supports Dynamic DNS / Azure for sites without static IP along with blazing speed. ie enables you to get the max out of your up / down link & that of the remote site.

You can manage RDP connections to remote servers & workstations through MultiDesk... http://www.syvik.com/multidesk/ ..& can either carry out file / folder administration / transfer through RDP or explorer..In the same way as if you were connected internally to the network.

I have been using this solution for all of our local & international remote sites since March 2013 & have nothing but praise mate.. Before SoftEther, Bitvise had been my favorite for years..https://www.bitvise.com/ & RADMIN before that...

Please bear in mind that vpn file transfer speeds depend on the Uplink internet connection. A 1mbps. up connection transfers at 1/8th of 1MB / second, meaning that a 100 meg file would take over 13 mins to squirt across to another site in perfect conditions (low ping / latency).. So if you were considering doing this seriously... IMHO get the fastest you can afford.

You may also wish to consider that what you deploy also depends on the IT configuration @ the clients side..

For an AV solution your choice is massive...

On the system restore side... I would recommend Easesus / Acronis for server imaging / incremental file back ups & bare metal recovery... Both of these products have never let me down...

If you are considering extending support services to home users. It may become a PITA as there are so many factors outside your control (One being that you cant connect to a remote box that has a TCP/IP stack rogered by malware or cannot boot). Along with extracting your support fees from a client is difficult remotely. :)

I wish you all the best on your new venture...

Wow... You explain very briefly......

Thats why I love nsane...........

I am working an all scenario which I can face and and try to make different service packages for different situation...

It is very hard to make service fisibilty, as no one say what happend tomorrow..... :angry:

I am working on computers and industrial machine since fourteen years and now I think it is better to run your own business rather than working on salary basis (without overtime.... :angry: )

Because a field worker I have lot of stuff... only need to compile....

I will show you later... as I need to go customer side ...

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TightVNC with reverse connection

All port-forwarding is done only on my router

Nothing to install, just have the customer download 1 mb file, decompress 3 files, run the bat and voila

It's free

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