Matsuda Posted December 9, 2013 Share Posted December 9, 2013 Last week, YouTube user GhostlyRich posted a video to the video sharing site claiming his Samsung Galaxy S4 had caught fire. GhostlyRich, real name Richard Wygand, said that he didn't do anything out of the ordinary with his phone. He plugged the device in to charge via a Samsung-issued charger and went to sleep. He woke up to smoke and saw that the phone's charging port, case, and back plate were melted.Wygand said that his provider, Rogers, told him to take the phone back to Samsung. Before it would replace the phone, Samsung apparently asked for proof in the form of a video. Unfortunately, it seems Samsung would rather not share that proof with the rest of the world. Wygand posted his video proof to YouTube and sent a link to Samsung. Now, Samsung says it will only replace the device if Wygand takes his video down and promises not to discuss the incident any further. The letter, which has been posted to PasteBin, also prohibits Mr. Wygand and his family from talking about the settlement or pursuing further action relating to the incident. Samsung has not commented on Wygand's decision to release the letter.Released in the spring of this year, the Galaxy S4 was unveiled at Mobile World Congress in March. It packs a quad-core CPU, Adreno 320 graphics, a 5-inch display, 2 GB of RAM, up to 64 GB of storage and a 2600 mAh Li-ion battery.Source Link to comment Share on other sites More sharing options...
janedoe Posted December 9, 2013 Share Posted December 9, 2013 (edited) Bone-headed response from Samsung obviously (don't they know that in this day and age censoring bad reviews always tends to backfire badly?), but I don't know why this Richard Wygand is taking all the credit when the phone wasn't even his? Why is the real owner (his friend) not complaining as much as this guy? Seems to me there's also an element of publicity seeking here. Edited December 9, 2013 by janedoe Link to comment Share on other sites More sharing options...
#return 1337 Posted December 9, 2013 Share Posted December 9, 2013 Streisand effect. Link to comment Share on other sites More sharing options...
nIGHT Posted December 10, 2013 Share Posted December 10, 2013 Samsung messed up again. <_< Link to comment Share on other sites More sharing options...
Recommended Posts