hakah Posted July 25, 2011 Share Posted July 25, 2011 Under General Discussions & Support Subforums, there is no Help Desk Topic. I sincerely hope this Topic can be added to provide required tutions and videos demonstrations if feasible as solution to those problems encountered by forum members. This would increase forum members' interest by helping each other or sharing their knowledge as well as knowledge enhancement to new users and at the same time may increase the number of members if they know there is a Problems Solving Forum where they can seek help and get problem solved.Please consider and approve this Request and thanks! Link to comment Share on other sites More sharing options...
Ambrocious Posted July 25, 2011 Share Posted July 25, 2011 This is a pretty good idea, I like it. Link to comment Share on other sites More sharing options...
toyo Posted July 25, 2011 Share Posted July 25, 2011 I think the subforums were thought in such a way to incorporate the most usual subjects that people need help with in nsane community. In my opinion, this is not an (official) Support forum, it's a peep-to-peer help forum, where people help each other through chatting, if they can. Official Support is usually available from the businesses themselves.Video tutorials can be posted in the Guides&Tutorials forum, just like any other tutorials. Link to comment Share on other sites More sharing options...
LeetPirate Posted July 25, 2011 Share Posted July 25, 2011 Thank you for your suggestion. Feedback is always welcomed. :)If there were a sub-forum called Helpdesk, what type of questions would be asked in there that do not already belong to an existing category? All questions that members want to ask about already fit into an existing category. There is no need for an extra forum called helpdesk because the word helpdesk is too general and its scope is too wide to be a subforum. In the hierarchy of topics, General Discussions & Support = Helpdesk. So adding a subforum called Helpdesk inside General Discussions & Support would be like having a subforum called General Discussions & Support inside General Discussions & Support because the scope is the same and it does not fit.We actually use a different approach to deciding how and when to create subforums. First we monitor the parent forums and if there are an overwhelming number of views/topics for one category of questions then a subforum is created when it becomes necessary. As a most recent example, coders corner used to be 1 topic inside software chat but that 1 topic always generated lots of views and replies like 10,000+ and so coders corner subforum was created and better organization was implemented. So the only way a subforum called Helpdesk can be justified is if we first figure out what type of questions would be asked in there that do not already belong to an existing category? and then second thing would be to have an overwhelming number of existing topics/views or otherwise great demand for those types of questions.Hope that makes sense. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.