Microsoft restores missing e-mails from Hotmail accounts

[nsane.forums]

Over on the Windows Live Solution Center, a number of Windows Live Hotmail users have been complaining about missing e-mails. For the last three days, users have reported that their e-mails have been deleted from their Inbox and other folders or that e-mails sent to them never arrived. Microsoft has since fixed the problem, after declaring that the issue was not widespread.

Yesterday, Microsoft offered the following statement: "We have identified the source of the issue [and] have restored e-mail access to those who were [a]ffected. We recognize that even though we restored email access, some of the affected users did not receive mail sent to them during the last 24-72 hours. We are in the process of rectifying that and should be finished by late tonight Pacific time."

Less than 12 hours later, the company said the problem was fully resolved: "We have restored the e-mails to those who were [a]ffected. If you are still missing your emails, please post your issue here (please note that you need to be logged in to the windowslivehelp.com site to be able to post) with as much detailed information as possible (How much wasn't restored, and any specifics that you may have). We sincerely apologize and thank you for your continued patience."

None of my personal Hotmail accounts were affected. Microsoft is not specifying what percentage of users lost their e-mails. The company also did not say what caused the problem or what it is doing to prevent it from happening again.

View: Original Article