vitorio Posted November 2, 2023 Share Posted November 2, 2023 A friend of mine, suddenly Microsoft Office 2019 stop working. Have a valid key. Tried repair it but failed. My question can he try reistall it again since the key is installed in the backup file? Other options? Thanks!!! Quote Link to comment Share on other sites More sharing options...
kyber Posted November 3, 2023 Share Posted November 3, 2023 @vitorio 1. Can you provide any SPECIFIC ERROR or ISSUE he/she is facing in Office? 2. What type of key does your friend have retail or MAK(Volume)? Regards Quote Link to comment Share on other sites More sharing options...
MrZeb Posted November 3, 2023 Share Posted November 3, 2023 @vitorio Try with SaRA https://www.microsoft.com/en-us/download/details.aspx?id=100607 This tool worked for me when every other solution failed! Quote Link to comment Share on other sites More sharing options...
vitorio Posted November 3, 2023 Author Share Posted November 3, 2023 (edited) The issue is that the key is not longer activated. Belief is Volume key. He has a backup folder name store where the key is located per Office team recommendations some time ago. Location: c:\windows\system32\store Now the address is C\windows\system32\DriverStore My question: where I am suppose the paste the store folder? They are protected and I am unable to paste them to see if trying paste them in different places works that way. Your advice is very welcome!!!! Edited November 3, 2023 by vitorio Quote Link to comment Share on other sites More sharing options...
Solution kyber Posted November 4, 2023 Solution Share Posted November 4, 2023 (edited) 10 hours ago, vitorio said: c:\windows\system32\store & C\windows\system32\DriverStore This both are wrong paths. ================================================= MANUAL BACKUP PROCESS: ================================================= 1. Run Command Prompt as Administrator 2. Type "net stop sppsvc" without quotes, and hit Enter 3. Create a Copy of "C:\Windows\System32\spp\store" Folder! 4. Keep this Folder "store" somewhere else Safely 5. Replace the original "store" folder with the backup "store" folder (When you make a fresh installation). Choose TO REPLACE THE FILES IN THE DESTINATION 6. Done.!!! ================================================= to restore this folder again follow above instructions Edited November 4, 2023 by kyber Quote Link to comment Share on other sites More sharing options...
Ghazi Posted November 4, 2023 Share Posted November 4, 2023 the manual backup method is not working in my case. I have windows 10 LTSC 2019 and Office 2021 Pro Plus. Any work around will be appreciated Quote Link to comment Share on other sites More sharing options...
kyber Posted November 4, 2023 Share Posted November 4, 2023 1 hour ago, Ghazi said: windows 10 LTSC There is a thing / Issue with LTSC OS that you cannot restore the backup as above you need to have CID for both OS and office products to manually re-activate Regards Quote Link to comment Share on other sites More sharing options...
Ghazi Posted November 4, 2023 Share Posted November 4, 2023 (edited) Quote There is a thing / Issue with LTSC OS that you cannot restore the backup as above you need to have CID for both OS and office products to manually re-activate Kindly point out the method how to proceed as I have wasted much time in searching for the specific method Edited November 4, 2023 by Ghazi Quote Link to comment Share on other sites More sharing options...
Ghazi Posted November 4, 2023 Share Posted November 4, 2023 (edited) 1 hour ago, kyber said: There is a thing / Issue with LTSC OS that you cannot restore the backup as above you need to have CID for both OS and office products to manually re-activate Regards Could you share a hint of the procedure how to proceed. I have both the installation ids of the LTSC 2019 OS and also of office I have searched and tried most of the things as MANUAL BACKUP PROCESS: ================================================= 1. Run Command Prompt as Administrator 2. Type "net stop sppsvc" without quotes, and hit Enter 3. Create a Copy of "C:\Windows\System32\spp\store" Folder! 4. Keep this Folder "store" somewhere else Safely 5. Replace the original "store" folder with the backup "store" folder (When you make a fresh installation). Choose TO REPLACE THE FILES IN THE DESTINATION 6. Done.!!! ================================================= Edited November 4, 2023 by Ghazi Quote Link to comment Share on other sites More sharing options...
kyber Posted November 5, 2023 Share Posted November 5, 2023 (edited) @Ghazi As I mentioned earlier MANUAL BACKUP PROCESS: is not working on LTSC OS. You need to have IID and CID to reactivate manually 1. Verifiy that the Installation ID you have and the Installation ID currently showing in the system are the same. 2. Generate confirmation ID from the installation ID for both OS and office you have then let me know will assist. Regards Edited November 5, 2023 by kyber Quote Link to comment Share on other sites More sharing options...
Ghazi Posted November 5, 2023 Share Posted November 5, 2023 8 hours ago, kyber said: @Ghazi As I mentioned earlier MANUAL BACKUP PROCESS: is not working on LTSC OS. You need to have IID and CID to reactivate manually 1. Verifiy that the Installation ID you have and the Installation ID currently showing in the system are the same. 2. Generate confirmation ID from the installation ID for both OS and office you have then let me know will assist. Regards The problem is the key of Windows 10 LTSC is blocked and no confirmation id can be generated. If I provide the Installation ID, is there any process to generated confirmation id offline Quote Link to comment Share on other sites More sharing options...
kyber Posted November 6, 2023 Share Posted November 6, 2023 I would recommend we continue HERE rather than tainting this topic. Regards Quote Link to comment Share on other sites More sharing options...
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