S3cretz Posted March 22, 2010 Share Posted March 22, 2010 A number of BitDefender users, whose 64-bit Windows systems stopped working or were unable to be rebooted after security program updates, vented their frustration by flooding the antivirus vendor's forum pages over the weekend.According to an IDG report, users on forum boards started signaling the problem on Saturday evening. The complainants said several Windows files, as well as the security vendor's own program files, were identified as "Trojan.FakeAlert.5" malware after they performed an update for their BitDefender antivirus programs.In an e-mail update Monday to ZDNet Asia, Vitor Souza, BitDefender's global communications director, explained that "multiple" BitDefender and Windows files which comprise .exe, .dll and other binary files, were incorrectly detected as malware and "moved to quarantine." Link to comment Share on other sites More sharing options...
nsane.forums Posted March 22, 2010 Share Posted March 22, 2010 On computers running 64-bit Windows the latest update for BitDefender's virus scanner mistakenly classified numerous system files as a Trojan.FakeAlert.5 virus. View: Original Article Link to comment Share on other sites More sharing options...
Raluca Dode Posted March 23, 2010 Share Posted March 23, 2010 A number of BitDefender users, whose 64-bit Windows systems stopped working or were unable to be rebooted after security program updates, vented their frustration by flooding the antivirus vendor's forum pages over the weekend.According to an IDG report, users on forum boards started signaling the problem on Saturday evening. The complainants said several Windows files, as well as the security vendor's own program files, were identified as "Trojan.FakeAlert.5" malware after they performed an update for their BitDefender antivirus programs.In an e-mail update Monday to ZDNet Asia, Vitor Souza, BitDefender's global communications director, explained that "multiple" BitDefender and Windows files which comprise .exe, .dll and other binary files, were incorrectly detected as malware and "moved to quarantine."Hi, I am Raluca, from BitDefender!I want to let you know that the issue with Windows 64 bit OS experienced on Saturday was isolated and the update withdrawn shortly afterwards. Very few users have been affected and we are very sorry for any problems caused. However, we invite those who are still experiencing issues to access the solution that can be found here: http://www.bitdefender.com/site/KnowledgeBase/consumer/#638Haantjuh: Link might not work for all of you, just copy paste it in your url-bar! :)If there are any unexpected situations, please contact our support team directly via email, chat, phone or forum: http://www.bitdefender.com/site/Main/contactEmail/thank you very much for your understanding! Link to comment Share on other sites More sharing options...
Toshiro Posted March 23, 2010 Share Posted March 23, 2010 Moved to proper section. -Strange that I didn't see it... :\ Link to comment Share on other sites More sharing options...
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