problems installing programs teamviewer, symantec etc..

[wozzzzza]

tried restarting computer, nothing works. never had this issue before.

trying to install some programs on a new laptop adobe acrobat and get this error.  symantec gives

 

teamviewer just gives no error and doesnt install, when i try to install again it says another instance is trying to start all the time and never starts.

symantec gives some error about 32 bit things and its a 64 bit installer

these are computer specs

 

[vissha]

First, edit your post & hide your Device ID/Prod ID in the last image.

 

Mostly it'd be resolved with Microsoft Visual Studio C++ Runtime libraries.

More info: https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

 

If not resolved, try sfc /scannow in Command Prompt(Run as Admin).

or

DISM commands:

 

Ref:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

https://www.ghacks.net/2010/05/18/sfc-scannow-windows-file-recovery/

https://www.ghacks.net/2018/03/16/use-dism-to-fix-issues-sfc-cant/

[wozzzzza]

nope nothing here working. the scan did find corruption and fixed it but still nothing installs, looks like a reinstall job.

[mp68terr]

Might indeed need your OS to be installed again, or restored onto your new laptop. Maybe not installed correctly in the factory (?).

[wozzzzza]

will find out when its done and let you know.

[wozzzzza]

ok fixed now, reformatted and reinstalled the OS and all good.