Laptop locks up

[Betts1964]

 

Hi,

My laptop locks up at least once a day in which I have to hard boot it in order to get it working again. 
I installed the the OS 2 weeks ago and updated all the drivers. The same OS was installed previously. I have a wireless
mouse installed on it it and before that a wired one. It happens with both. Any ideas on what could coz this? If you need
more info, plz feel free to ask.

thx

[debebee]

check windows event log

[Guest]

13 minutes ago, teodz1984 said:

check windows event log

Under app

Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1f00
Faulting application start time: 0x01d4915e82966a9c
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: unknown
Report Id: 3679e7ca-6cea-4d6e-8ce5-15583e86cc98
Faulting package full name:
Faulting package-relative application ID:

Under system

The application-specific permission settings do not grant Local Activation permission for the COM Server application with
CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable).
This security permission can be modified using the
Component Services administrative tool.

 

[The AchieVer]

 

This issue pertains to AMD graphic drivers .

 

You need to clean install the AMD drivers again , for that follow the steps mentioned below:

 

To perform a 'clean install' of AMD graphics drivers:

 

1. Download and save the correct AMD driver. Do not use "automatically detect and install". Download Drivers

 

2. Download and save DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

3. Disable All anti-virus/anti-malware/anti-anything

 

4. Delete the contents of the C:/AMD folder of all previous drivers

 

Once the driver is uninstalled using DDU , the system shall reboot.

 

After , reboot , re-install the correct drivers downloaded  

 

[debebee]

You're probably using AMD driver mean for a different spec..

 

uninstall your curret radeon driver and look for th PROPER DRIVER on the site... 

Make sure it matches the card OS and bit *32 or 64*

 

[Guest]

I see my graphic drivers are amd radeon r6 but on the site I see r5, r7 and r9. Do I use r9 since it is the latest or r7. Plz let me know.  thx

 

[The AchieVer]

It’s advisable not to install generic drivers, instead go to your system providers  site I.e  your computer manufacturer and download the drivers from there.

 

[nOkialpha]

Drivers for amd Radeon r6

https://www.catalog.update.microsoft.com/Search.aspx?q=r6

 

or you can use windows Update mini tool

http://www.majorgeeks.com/mg/getmirror/windows_update_minitool,2.html

for wumt_x64.exe

SHA-1 : 950d51b6cb51270621d66badd5453baf97178942

SHA-256: d238c392ded3a8d90e5fad0846ba3999d4e53b36f89744de8da83cf925ab137a

[Guest]

38 minutes ago, The AchieVer said:

It’s advisable not to install generic drivers, instead go to your system providers  site I.e  your computer manufacturer and download the drivers from there.

 

Done.

 

[debebee]

https://www.amd.com/en/support

 

Look for porcessors with graphics 

AMD A Series

A10 

then choose your specific model...

eg. A10-7400p

 

 

and NOPE A driver for R7 R8 R9 wont work for you because hey are for newer hardware...

Installing those will cause your system to have what you are experiencing..

 

 

you APU is something like this: https://www.notebookcheck.net/AMD-Radeon-R6-Kaveri.117382.0.html

 

 

 

 

[Guest]

1 hour ago, The AchieVer said:

It’s advisable not to install generic drivers, instead go to your system providers  site I.e  your computer manufacturer and download the drivers from there.

 

It is still happening but asus said to run it over the old ones without deleting anything.

 

[Guest]

22 minutes ago, teodz1984 said:

https://www.amd.com/en/support

 

Look for porcessors with graphics 

AMD A Series

A10 

then choose your specific model...

eg. A10-7400p

 

 

and NOPE A driver for R7 R8 R9 wont work for you because hey are for newer hardware...

Installing those will cause your system to have what you are experiencing..

 

 

you APU is something like this: https://www.notebookcheck.net/AMD-Radeon-R6-Kaveri.117382.0.html

 

22 minutes ago, teodz1984 said:

 

My options are

https://imgur.com/a/s9BjtIt

https://imgur.com/a/UcTj9Yv

https://imgur.com/a/zhNotYe

pc is a laptop asus x550za

 

 

22 minutes ago, teodz1984 said:

 

 

 

[Guest]

1 hour ago, teodz1984 said:

https://www.amd.com/en/support

 

Look for porcessors with graphics 

AMD A Series

A10 

then choose your specific model...

eg. A10-7400p

 

 

and NOPE A driver for R7 R8 R9 wont work for you because hey are for newer hardware...

Installing those will cause your system to have what you are experiencing..

 

 

you APU is something like this: https://www.notebookcheck.net/AMD-Radeon-R6-Kaveri.117382.0.html

 

Quote

Actually, you had the correct driver..lol

 

 

ok installed those drivers.

 

[Guest]

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC)
running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

  Hi, That is not the issue as it happened again. Any other ideas?

 

[The AchieVer]

@bergy1964

 

Kindly post the Event ID as in the event viewer and error report as in reliability monitor 

[Guest]

33 minutes ago, The AchieVer said:

@bergy1964

 

Kindly post the Event ID as in the event viewer and error report as in reliability monitor 

event id is 10016 under system and event id 1000 under app. error report as in reliability monitor = ?????????

 

 

 

[The AchieVer]

6 minutes ago, bergy1964 said:

event id is 10016 under system and event id 1000 under app. error report as in reliability monitor = ?????????

 

 

 

Event Id 1000 denotes app crashing , however event id 10016 is not an issue.

 

In reliability monitor, can you tell the name of faulty application.

[Guest]

12 minutes ago, The AchieVer said:

Event Id 1000 denotes app crashing , however event id 10016 is not an issue.

 

In reliability monitor, can you tell the name of faulty application.

Where is reliability monitor located plz?

[The AchieVer]

25 minutes ago, bergy1964 said:

Where is reliability monitor located plz?

 

Press Windows Key + R to open Run dialog.

When Run dialog opens,

enter perfmon /rel 

and press Enter or click OK.

 

Windows 10 error ID 10016 has been around since at least Windows 8.

 

It is flagged when an application tries to start the DCOM server when it doesn’t have the permission to do so.

 

This event should not bother you and will not effect the usability of windows , however,  the error can clog up Event Viewer with hundreds of instances. 

 

You usually only see error 10016 on a computer upgraded to Windows 10 and not on clean installs. It seems to be an inherited setting that the installer doesn’t overwrite.
 

[Guest]

7 minutes ago, The AchieVer said:

 

Press Windows Key + R to open Run dialog.

When Run dialog opens,

enter perfmon /rel 

and press Enter or click OK.

https://imgur.com/a/VngQoZe

[The AchieVer]

@bergy1964

 

One or more applications are conflicting with either each other or windows, that’s why consistently your system is crashing.

 

The image uploaded by you is not clear. 

Just click on the first error, it will open the details, copy and paste here.

 

[Guest]

8 minutes ago, The AchieVer said:

@bergy1964

 

One or more applications are conflicting with either each other or windows, that’s why consistently your system is crashing.

 

The image uploaded by you is not clear. 

Just click on the first error, it will open the details, copy and paste here.

 

https://imgur.com/a/AwrV86N

[The AchieVer]

@bergy1964

 

The problem seems to be with AMD drivers.

Provide the status update on AMD drivers.

 

[Guest]

8 minutes ago, The AchieVer said:

@bergy1964

 

The problem seems to be with AMD drivers.

Provide the status update on AMD drivers.

 

I d/l drivers from asus website as you suggested and installed after uninstalling previous drivers with that tool. PC locked up again so I did what Teodz suggested for drivers. That exact driver actually.

[The AchieVer]

9 minutes ago, bergy1964 said:

I d/l drivers from asus website as you suggested and installed after uninstalling previous drivers with that tool. PC locked up again so I did what Teodz suggested for drivers. That exact driver actually.

 

Did you download the correct drivers?

The computer manufacturer will provide you the drivers suitable for your specific model and specifications.

 

To isolate the issue, you can try clean boot - disabling AMD and see if it locks up again.