Crazycanuk Posted October 7, 2018 Share Posted October 7, 2018 Hello everyone we recently changed Internet providers and i am looking for some assistance. Our internet comes with two bands 2.4GHz and a 5GHz signal for more distance around my property. All our devices can switch between both as needed. My son's laptop however does not recognize the 5GHz option. It's not an option and it doesn't show up in the list of available connections. He is running windows 10, tried many things but with no luck. Could someone help or guide me on this? Link to comment Share on other sites More sharing options...
dMog Posted October 7, 2018 Share Posted October 7, 2018 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking-winpc/how-do-i-enable-my-laptop-to-see-5ghz-wifi/00253560-431f-4b45-a9e1-eb4cfefd7dd8 If your adaptor supports 802.11a, it will definitely support 5GHz. The same goes for 802.11ac. You can also right-click on the adaptor in Device Manager, click Properties and then switch to the Advanced tab. You'll see a list of properties, one of which should mention 5GHz Link to comment Share on other sites More sharing options...
nir Posted October 7, 2018 Share Posted October 7, 2018 What model of laptop? Network adapter? Is the network adapter driver updated to its latest version? Link to comment Share on other sites More sharing options...
Recruit Posted October 7, 2018 Share Posted October 7, 2018 In some cases renaming of SSID ( Wireless Network Name ) can solve the issue. This can be done from the admin console of router/access point/optical network terminal...etc Try and report back...! Link to comment Share on other sites More sharing options...
Venom Posted October 7, 2018 Share Posted October 7, 2018 It would've been better to list all the things you've tried already, so we can exclude some stuff. But let's just begin with the simple things. 5GHz get's muffled pretty hard if it has to go through multiple walls / metal objects. Since it's a laptop, I guess you've tried to get close to the router already, and connect then? Also, take a look which channel the router is using. If it's set to "AUTO" and is using a higher channel, switch to a lower channel (36 to 48/64 or 149 to 165). Try to change the bandwidth to 40 or 20 MHz. Not every device is able to receive every frequencies. You can also try to set it to "AUTO", if not enabled already. Open CMD as admin, type in: "netsh wlan show drivers". Now look for "Radio types supported". If it says: 802.11a or 802.11n, it means that the device is able to receive 5GHz. Let me know what the results were, so I can have a better overview over the situation. Cheers. Link to comment Share on other sites More sharing options...
brain_death Posted October 9, 2018 Share Posted October 9, 2018 On 10/7/2018 at 9:14 PM, Venom said: If it says: 802.11a or 802.11n, it means that the device is able to receive 5GHz. This is not wholly correct. I have two laptops within spitting distance using IEEE 802.11n, that do not have 5GHz radios... Maybe this is the case in the OP's instance? Link to comment Share on other sites More sharing options...
dcs18 Posted October 9, 2018 Share Posted October 9, 2018 46 minutes ago, brain_death said: On 10/8/2018 at 1:44 AM, Venom said: If it says: 802.11a or 802.11n, it means that the device is able to receive 5GHz. This is not wholly correct. I have two laptops within spitting distance using IEEE 802.11n, that do not have 5GHz radios... Maybe this is the case in the OP's instance? . . . . . or — maybe Venom's saliva is more venomous. Spoiler Just kidding — don't let my comment affect your lovely discussion. Link to comment Share on other sites More sharing options...
Venom Posted October 10, 2018 Share Posted October 10, 2018 4 hours ago, brain_death said: This is not wholly correct. I have two laptops within spitting distance using IEEE 802.11n, that do not have 5GHz radios... Maybe this is the case in the OP's instance? I left something out, sorry. That was me being silly. Just because your adapter supports the "N", doesn't automatically mean that it works in the 5GHz spectrum. It depends on the network card, since some are single banded. You've to look up your network adapter (which is the easiest way), to see if it's single banded (2.4GHz), or if it's supporting both. To do so, go to the Device Manager, open Network adapters, look for your adapter and Google it. If we take the AC1200 model for example, it's dual banded, which means it supports both (2.4 + 5GHz) Spoiler http://us.dlink.com/products/adapters/ac1200-wi-fi-pci-express-adapter/ And here's a 2.4GHz only (single banded) model: Spoiler https://www.amazon.com/Laptop-Qualcomm-Adapter-Mini-Card-802-11N-MIMO2-4GHz-300Mbps-Mini/dp/B07FMHFGD1 Also, if your Router is not compatible, your network adapter is obviously useless. If you've a dual banded adapter, there's no way you're not able to switch to 5GHz (if your router supports 5GHz as well). Link to comment Share on other sites More sharing options...
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