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Firmware Update blocks again non HP Printer Cartridges


Karlston

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Printer manufacturer Hewlett Packard has released a new firmware update (September 13, 2017) for its Officejet models. After installation, the devices will no longer accept non HP ink cartridges. Here is some information about how to fix this.

 

c21400cf782a419c87e289a833af67b2That’s what I call a déjà vu: Almost exactly one year ago, on September 19, 2016, I had published the blog post HP printer firmware disables refill ink cartridges. After a shitstorm HP and provided a correction firmware for the devices, allowing non HP ink cartridges from third-party suppliers to be used again.

New Firmware-Update on 09/13/2017, same problem

Today I was alerted via e-mail from a German third party printer cartridge vendor. He wrote:

There was a new firmware update today for the most popular HP Officejet printer models that prevents the use of alternative cartridges. The same update as exactly one year ago (09/13/2016).

This firmware update has been confirmed by more than 50 customers. Also other third party cartridge vendors confirmed that. Our phones doesn’t stop ringing since yesterday morning.

According to German vendor superpatronen.de (German) the following HP printer models are affected:

  • HP OfficeJet 6800 Series
  • HP OfficeJet 6812
  • HP OfficeJet 6815
  • HP OfficeJet 6820
  • HP OfficeJet 6822
  • HP OfficeJet 6825
  • HP OfficeJet Pro 6200 Series
  • HP OfficeJet Pro 6230
  • HP OfficeJet Pro 6235
  • HP OfficeJet Pro 6239
  • HP OfficeJet Pro 6830
  • HP OfficeJet Pro 6835
  • HP OfficeJet Pro 251 dw
  • HP OfficeJet Pro 276 dw
  • HP OfficeJet Pro 8100 ePrinter
  • HP OfficeJet Pro 8600 e-All-in-One
  • HP OfficeJet Pro 8600 Plus e-All-in-One
  • HP OfficeJet Pro 8600 Premium e-All-in-One
  • HP OfficeJet Pro 8610 e-All-in-One
  • HP OfficeJet Pro 8615 e-All-in-One
  • HP OfficeJet Pro 8616 e-All-in-One
  • HP OfficeJet Pro 8620 e-All-in-One
  • HP OfficeJet Pro 8625 e-All-in-One
  • HP OfficeJet Pro 8630 e-All-in-One
  • HP OfficeJet Pro 8640 e-All-in-One
  • HP OfficeJet Pro 8660 e-All-in-One
  • HP OfficeJet Pro X 450 Series
  • HP OfficeJet Pro X 451 dn
  • HP OfficeJet Pro X 451 dw
  • HP OfficeJet Pro X 470 Series
  • HP OfficeJet Pro X 476 dn
  • HP OfficeJet Pro X 476 dw
  • HP OfficeJet Pro X 551 dw
  • HP OfficeJet Pro X 576 dw

After installing the ne firmware update, non HP ink cartridges are producing the following error message.

„One or more cartridges appear to be damaged. Remove them and replace with new cartridges.“

V5ko2kx.jpg(Souce: HP)

Vender superpatronen.de wrotes, that 3 of 4 non HP cartriges was accepted, but inserting all four cartridges produces the error message shown above.

HP’s Dynamic Security Feature is causing this issue

The US HP support page addresses the issue. HP’s new firmware update seems to force HP’s Dynamic Security Feature to block non HP cartridges. A description of this feature may be found here. But there is a fix.

  • HP provides a new firmware update on its HP support page, that disables HP’s Dynamic Security Feature .
  • Go to HP’s support page and search for a firmware update for your printer model. Download and install the new firmware.

After deactivating the Dynamic Security Feature via firmware update, non HP ink cartridges should be accepted again.

 

Source: Firmware Update blocks again non HP Printer Cartridges (Born's Tech and Windows World)

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