Knightmare Posted August 2, 2016 Share Posted August 2, 2016 I've been working on my friend's computer for a while now, and everything that I've done to the system seems to make it worse. I tried to get her to let me help her roll back to Windows 8 but she said she was too busy, and by the time I finally got into her system, she couldn't rollback. Now I've tried installing CCleaner, defragging the system, and adjusting settings with Windows 10 Manager. Nothing has helped. The last time I remoted into her system, I noticed that she has been using the built-in admin account this whole time. Will it help if I create a new local admin user or is her OS dead? Link to comment Share on other sites More sharing options...
sudoku Posted August 2, 2016 Share Posted August 2, 2016 If it IS OEM PC you can restore her laptop to factory default but you must create a backup before doing so. Link to comment Share on other sites More sharing options...
steven36 Posted August 2, 2016 Share Posted August 2, 2016 If its already windows 10 and is upgraded from windows 8 OEM . Its best to clean install them after you get them activated . If you can not roll back if she dont want windows 10 . you have to have a OEM restore or you will need a key or KMS . The most easy thing to do is just clean install windows 10 and it will already be activated. If the roll back went bad and you dont have a oem back up you are just stuck with Windows 10 unless you have a key and reinstall windows 8.1 or crack it. does it have the oem backup software were you can make a dvd or install via usb drive in it still ? Also check the HHD sometimes a bad one will cause a rollback to fail . The more tweaking you do to one the less likely you will ever be able to roll back without using factory restore .windows 10 manger and Cc Cleaner will just make chances of rolling back more slim. Link to comment Share on other sites More sharing options...
Knightmare Posted August 2, 2016 Author Share Posted August 2, 2016 I'm trying to avoid a clean install. I can imagine she doesn't want to lose her data. Link to comment Share on other sites More sharing options...
steven36 Posted August 2, 2016 Share Posted August 2, 2016 1 hour ago, Knightmare said: I'm trying to avoid a clean install. I can imagine she doesn't want to lose her data. Good luck with this. if the the rollback fails without it its not possible to go back to you're old OS with you're data in tact unless you done backup images all the time . The best you could do if you didnt is back all the data up on a external drive .. Redo the OS to witch you want and put the data back on it. Link to comment Share on other sites More sharing options...
ashish.k Posted August 2, 2016 Share Posted August 2, 2016 1 hour ago, Knightmare said: I'm trying to avoid a clean install. I can imagine she doesn't want to lose her data. Clean install is the safest and wisest choice here, trust us. Link to comment Share on other sites More sharing options...
Knightmare Posted August 2, 2016 Author Share Posted August 2, 2016 Oh no, I trust you, but customers do not like this answer. Link to comment Share on other sites More sharing options...
AlienForce1 Posted August 2, 2016 Share Posted August 2, 2016 Sometimes , creating a new user (local admin , like the one she uses now) solves a lot of problems ... Why don`t you try ? Link to comment Share on other sites More sharing options...
BALTAGY Posted August 2, 2016 Share Posted August 2, 2016 I just wonder why people don't create 2 partitions 1 for the system and 1 for your data ? you can install a clean system anytime you want without loosing your data! Link to comment Share on other sites More sharing options...
Karosha Posted August 2, 2016 Share Posted August 2, 2016 1 for the system, 1 for the data and 1 for Backups. Link to comment Share on other sites More sharing options...
Chatman Posted August 2, 2016 Share Posted August 2, 2016 8 minutes ago, Karosha said: 1 for the system, 1 for the data and 1 for Backups. Or, much better, an external drive for backups. Link to comment Share on other sites More sharing options...
dac Posted August 3, 2016 Share Posted August 3, 2016 Back up data daily to a external drive, then the choice is easy to do a clean install when problems occur, Link to comment Share on other sites More sharing options...
steven36 Posted August 3, 2016 Share Posted August 3, 2016 3 hours ago, dac said: Back up data daily to a external drive, then the choice is easy to do a clean install when problems occur, I been doing it for many years offline storage is cheap, I only install what i use most or dont run right as portable everything else is portable i have on a portable HHD . I can just plug it in on any off my PCs ..I got so many portables that i can do just about anything on clean install without installing anything . Link to comment Share on other sites More sharing options...
Knightmare Posted August 6, 2016 Author Share Posted August 6, 2016 For some reason, I can't create a new user on her computer. I get the loading icon, but then nothing happens. EDIT: I got the account created, but it's saying that the new account is the built in admin account. Is this because the name of the account is the same name as the built in admin account folder? Link to comment Share on other sites More sharing options...
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