sanjoa Posted January 12, 2016 Share Posted January 12, 2016 Hi, guys. I have a problem with my video card, it's giving me a BSOD while playing games. I have a AMD RADEON R9 270X VAPOR-X DDR5 2GB video card, an ASUS SABERTOOTH 990FX R2.0 mobo, 16GB DDR3 G.SKILL Snipper RAM memory (dual channel), a CoolerMAster V850 850Watt power supply, a 4TB WD BLACK HDD, an AMD FX8350 4.0GHZ octa-core processor. I'm running Windows 7 Ultimate x64. BSOD details atikmpag.sys atikmpag.sys+ce28 fffff880`04ad1000 fffff880`04b7b000 0x000aa000 0x567abd2f 23/12/2015 12:26:39 AMD driver AMD multi-vendor Miniport Driver 8.14.01.6489 Advanced Micro Devices, Inc. C:\Windows\system32\drivers\atikmpag.sys dxgkrnl.sys dxgkrnl.sys+5d134 fffff880`04cb4000 fffff880`04da9000 0x000f5000 0x539e411c 15/06/2014 21:58:04 Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7601.18510 (win7sp1_gdr.140615-1511) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys dxgmms1.sys dxgmms1.sys+ff13 fffff880`04da9000 fffff880`04def000 0x00046000 0x5164dc13 10/04/2013 00:27:15 Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7601.18126 (win7sp1_gdr.130409-1534) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys ntoskrnl.exe ntoskrnl.exe+30db86 fffff800`03c0f000 fffff800`041fb000 0x005ec000 0x5625815c 19/10/2015 20:48:44 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.19110 (win7sp1_gdr.151230-0600) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe How can I solve this issue? Link to comment Share on other sites More sharing options...
software182 Posted January 13, 2016 Share Posted January 13, 2016 have you tried to reinstall your driver ? is it windows 7 sp1 right ? Link to comment Share on other sites More sharing options...
sanjoa Posted January 13, 2016 Author Share Posted January 13, 2016 4 minutes ago, software182 said: have you tried to reinstall your driver ? is it windows 7 sp1 right ? I have not. Should I try that. Yes it is. Link to comment Share on other sites More sharing options...
BiC Posted January 13, 2016 Share Posted January 13, 2016 is overheat in games only? if yes card get too hot prolly. if yes remove card and clean out. Link to comment Share on other sites More sharing options...
sanjoa Posted January 13, 2016 Author Share Posted January 13, 2016 4 minutes ago, BiC said: is overheat in games only? if yes card get too hot prolly. if yes remove card and clean out. I don't know if iit overheats. But fan become a bit noisy when I play games. Link to comment Share on other sites More sharing options...
BiC Posted January 13, 2016 Share Posted January 13, 2016 noisy fan prolly means overheat. fan spin faster when card get hot. fast fan sometime be very noisy. check card temp use Aida64 compare to card specs in Aida64 go preference then go logging. enable aida64 log so when game does bsod can look log report later for temps! Link to comment Share on other sites More sharing options...
sanjoa Posted January 13, 2016 Author Share Posted January 13, 2016 16 minutes ago, BiC said: noisy fan prolly means overheat. fan spin faster when card get hot. fast fan sometime be very noisy. check card temp use Aida64 compare to card specs in Aida64 go preference then go logging. enable aida64 log so when game does bsod can look log report later for temps! Will try that and tell you later. And will clean the computer case at the weekend. Link to comment Share on other sites More sharing options...
kasper Posted January 13, 2016 Share Posted January 13, 2016 hi , find and upload files from Windows\Minidump or .dmp file/files Link to comment Share on other sites More sharing options...
Administrator DKT27 Posted January 14, 2016 Administrator Share Posted January 14, 2016 On 13/1/2016 at 6:14 AM, software182 said: have you tried to reinstall your driver ? is it windows 7 sp1 right ? On 13/1/2016 at 6:19 AM, sanjoa said: I have not. Should I try that. Yes it is. You tried this yet. If not then do. MSI Afterburner's RivaTuner's OSD is a good software to keep track of temps in gaming. Link to comment Share on other sites More sharing options...
sanjoa Posted January 14, 2016 Author Share Posted January 14, 2016 23 hours ago, kasper said: hi , find and upload files from Windows\Minidump or .dmp file/files hi. sorry for the delay. here you go. SITE: http://www.datafilehost.com/ CODE: d/c28cd2f6 Link to comment Share on other sites More sharing options...
sanjoa Posted January 15, 2016 Author Share Posted January 15, 2016 Forgot to mention, before that Windows says "Video driver stopped working and restarted it". Link to comment Share on other sites More sharing options...
kasper Posted January 15, 2016 Share Posted January 15, 2016 1 BSoD caused conflict in the graphics subsystem or driver GK RADEON R9 270x VAPOR-X DDR5 2GB cause may be overheating graphics adapter Download Havyload https://www.jam-software.com/heavyload/ and HWMonitor http://www.cpuid.com/softwares/hwmonitor.html or Open Hardware Monitor http://openhardwaremonitor.org in Havyload run the stress test and after about 10 minutes, a screenshot from HWMonitor or Open Hardware Monitor , if the temperature is high - try to reduce it. 2 Reinstall / update the driver version is Wed Dec 23 2015 4:26:39 p.m. do not know if there is a newer version of the driver If this does not send the graphics card RMA, or buy a new graphics card Link to comment Share on other sites More sharing options...
sanjoa Posted January 15, 2016 Author Share Posted January 15, 2016 Here you got: Spoiler http://i.imgur.com/wD6MHVX.jpg Link to comment Share on other sites More sharing options...
kasper Posted January 15, 2016 Share Posted January 15, 2016 update graphics card driver if have new version of driver for graphics card,temperatures are alright graphics card is defective , send to RMA or buy new graphics card Link to comment Share on other sites More sharing options...
BiC Posted January 15, 2016 Share Posted January 15, 2016 4 hours ago, sanjoa said: Here you got: Hidden Content 38C temps while gaming? also fan speed 20%? what kind game? not FPS for sure. temps be much higher (doubled). you need find what temp card goes to during game and BSOD. bet it much much higher! any event card should not overheat when gaming. if case cleaned and also GPU and all have good air flow and still get BSOD then RMA or return card. also look here. http://www.tomshardware.co.uk/answers/id-2631648/sapphire-dual-amd-radeon-270x-overheating.html Link to comment Share on other sites More sharing options...
sanjoa Posted January 15, 2016 Author Share Posted January 15, 2016 4 hours ago, kasper said: update graphics card driver if have new version of driver for graphics card,temperatures are alright graphics card is defective , send to RMA or buy new graphics card Graphics are up-to-date. I bought it from a second hand, but it was not used. It does no have warranty. 1 hour ago, BiC said: 38C temps while gaming? also fan speed 20%? what kind game? not FPS for sure. temps be much higher (doubled). you need find what temp card goes to during game and BSOD. bet it much much higher! any event card should not overheat when gaming. if case cleaned and also GPU and all have good air flow and still get BSOD then RMA or return card. also look here. http://www.tomshardware.co.uk/answers/id-2631648/sapphire-dual-amd-radeon-270x-overheating.html Those where while doing stress test. If you want, I can send you a screenshot while playing games. Link to comment Share on other sites More sharing options...
sanjoa Posted January 16, 2016 Author Share Posted January 16, 2016 This are while gaming Link to comment Share on other sites More sharing options...
BiC Posted January 16, 2016 Share Posted January 16, 2016 think stress test temps should be hirer than gaming. think your first screenshot made after stress trest complete. dont take long to cool! gaming screen shot looks right. 78C 64% fan speed max recorded. from what you show i dont think card overheat afterall. Link to comment Share on other sites More sharing options...
Administrator DKT27 Posted January 16, 2016 Administrator Share Posted January 16, 2016 The gaming temps, though a little high are quite fine. Let me suggest you one thing. Remove your graphics card, clean it's fans if you want and reinsert it. I have had such problems on AMD when the card was not inserted properly, reinserting it used to fix it. Link to comment Share on other sites More sharing options...
sanjoa Posted January 16, 2016 Author Share Posted January 16, 2016 Today, I'm going to do a massive cleanup of the computer case. Will post later here if BSOD still appears. Link to comment Share on other sites More sharing options...
kasper Posted January 16, 2016 Share Posted January 16, 2016 Maximum temperature of the video card is 78 °C it is too Link to comment Share on other sites More sharing options...
sanjoa Posted January 16, 2016 Author Share Posted January 16, 2016 I've finished the cleanup of the case. This are the temps right now at idle time. (Room temp ~18° C) http://i.imgur.com/WYtBzRQ.png Link to comment Share on other sites More sharing options...
sanjoa Posted January 16, 2016 Author Share Posted January 16, 2016 Temps after gaming Link to comment Share on other sites More sharing options...
sanjoa Posted January 16, 2016 Author Share Posted January 16, 2016 A new BSOD appeared. Think I have to replace the card. Link to comment Share on other sites More sharing options...
BiC Posted January 16, 2016 Share Posted January 16, 2016 23 minutes ago, sanjoa said: A new BSOD appeared. Think I have to replace the card. sounds like best option now Link to comment Share on other sites More sharing options...
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