Speccy reporting 511 °C on GPU

[Phantomboxe]

I bought a new Laptop within a few weeks now. Its a HP 15-ac138ne.

 

 i install the Speccy it shows that the temp of the GPU is so high (511 °C) i have AMD Radeon R5 M330.

when i touch my laptop it was in normal temperature and the air flow is in normal temp.

 

GPU Temp Software also shows the same report..

 

 

but GPU-Z did not.

do you think that my laptop have minor gbu problem? help

[hawk007]

You better download HWiNFO32 / HWiNFO64 and check the thermal information. HWiNFO can sense the temperature directly from the thermal sensors of GPU.

http://www.hwinfo.com/download.php

 

PS. What I found, Speccy can only shows the temperature data that the Graphics Driver report.

[Sylence]

Maybe what Speccy is showing you is the sum of all of your hardware's temperatures (CPU + GPU + RAM + HDD + Case) 

.
otherwise remove your GPU's heatsink and see if it looks something like this under it

Spoiler

 

 

[Phantomboxe]

53 minutes ago, hawk007 said:

You better download HWiNFO32 / HWiNFO64 and check the thermal information. HWiNFO can sense the temperature directly from the thermal sensors of GPU.

http://www.hwinfo.com/download.php

 

PS. What I found, Speccy can only shows the temperature data that the Graphics Driver report.

i did download and cannot detect the AMD GPU only Intel grahics. i think  Speccy showing false report, if not my laptop could have done the other way.

[Phantomboxe]

28 minutes ago, saeed_dc said:

Maybe what Speccy is showing you is the sum of all of your hardware's temperatures (CPU + GPU + RAM + HDD + Case) 

.
otherwise remove your GPU's heatsink and see if it looks something like this under it

  Reveal hidden contents

 

 

its only 6 days since birth i don't want my laptop to have some surgery.

[hawk007]

12 minutes ago, Phantomboxe said:

i did download and cannot detect the AMD GPU only Intel grahics. i think  Speccy showing false report, if not my laptop could have done the other way.

 

Presently in Dual GPU Laptops, both Nvidia & ATI handle this via the so called hybrid graphics (Nvidia Optimus or AMD Hybrid Graphics) to save battery power. In general computing, the dedicated graphics device remains switched off; only available, when graphics intensive applications are running.

 

Once I had one Laptop with Nvidia Optimus technology, but I could inspect this by HWiNFO64. Even while not in processing mode.

[Phantomboxe]

11 minutes ago, hawk007 said:

 

Presently in Dual GPU Laptops, both Nvidia & ATI handle this via the so called hybrid graphics (Nvidia Optimus or AMD Hybrid Graphics) to save batter power. In general computing, the dedicated graphics device remains switched off; only available, when graphics intensive application are running.

 

Once I had one Laptop with Nvidia Optimus technology, but I could inspect this by HWiNFO64. Even while not in processing mode.

Agreed. I thought my 2nd GPU did not responding, thanks.

[Sylence]

23 minutes ago, Phantomboxe said:

its only 6 days since birth i don't want my laptop to have some surgery.

 

Oh it's ok, I'm sure you don't have a fusion reactor under that heatsink anyway 

[Phantomboxe]

It shows the same result. i'm worried about laptop.

 

[hawk007]

Post your whole screenshot.

 

It must be wrong. At 511 degrees, your laptop will be burnt into ashes. Also, every chip has thermal protection built into it; reaching the top limit will shut it down. BTW, where is the GPU sensor data? (some Sensor Chip name should be here. Only data from the Driver is shown here.)

 

Hmm...its from another software, not HWiNFO. I would suggest you to boot from any Bootable Rescue Disk and use the monitoring tools to re-check.

[vibranium]

Have you flashed the BIOS to the latest version F1.A? There is also a Hitachi Hard Drive Firmware Update which could apply to your model. These updates are listed on the official support page.

 

I know the updates are not exactly related to your problem but it wouldn't hurt to try.

 

 

 

 

 

[Phantomboxe]

3 hours ago, hawk007 said:

Post your whole screenshot.

 

It must be wrong. At 511 degrees, your laptop will be burnt into ashes. Also, every chip has thermal protection built into it; reaching the top limit will shut it down. BTW, where is the GPU sensor data? (some Sensor Chip name should be here. Only data from the Driver is shown here.)

 

Hmm...its from another software, not HWiNFO. I would suggest you to boot from any Bootable Rescue Disk and use the monitoring tools to re-check.

i played Grid 2 last night within 2 ours. i think the 2nd GPU was fried

when i try to disable the intel graphcs it shows ...see on the pic.

i already update the latest drivers.

[VileTouch]

what can i say? sorry for your loss...

we keep telling people: laptops are NOT for gaming!, they are NOT, period!, but they just ignore it and keep playing.

the thing is there is no way to design a laptop with a proper heat dissipation system and is also slim, light and pretty. these things are heavy and take space, need a certain volume of flowing air and moving that air also consumes energy. no way around it.

 

people can say "oh but technology one day..." but i assure you. there is really, really no way. to process that much data on a mobile device unless we completely change the way electronics work. that's why things like NVidia's Shield streaming exist.

 

may this serve as a lesson.

[vibranium]

Did you install the HP version of the graphics drivers? Or the one from AMD website?

[DKT27]

I think the sensor is broken, nothing else.

 

If nothing works that is mentioned by others, then take it to the seller or company repair shop and tell them your problem.

 

Avoid buying anything HP though.

[vibranium]

Phantomboxe should try the drivers (both Intel and AMD) and the BIOS first.

 

Sensor reads 511 degrees, some HP shops may not think this is "damage" and will return unrepaired.

[davmil]

Agree with Hawk007.  You'd be holding a puddle of melted plastic if it were 511C (951 degrees F).  Some driver's reporting whacked data.

[Sylence]

Maybe the numbers are correct but the units are wrong. it might be Fahrenheit...

still more than any conventional TJ max though.

If I were you I'd try asking for help in Superuser too as the last resort.

[Phantomboxe]

6 hours ago, vibranium said:

Did you install the HP version of the graphics drivers? Or the one from AMD website?

i went into HP website drivers still out date, i install latest Vdrivers from AMD website and stalled successfully got brand new looking Interface

 

[Phantomboxe]

4 hours ago, DKT27 said:

I think the sensor is broken, nothing else.

 

If nothing works that is mentioned by others, then take it to the seller or company repair shop and tell them your problem.

 

Avoid buying anything HP though.

HP is ok, i think AMD is crappy product i did search on google about this problem and its shows all AMD problem. i didn't find any solution

some mention that their laptop died 6 months after.

[DKT27]

Did installing new drivers or reverting to previous driver make any difference.

 

Still keep away from HP. Eitherway, have heard a lot about laptops with graphics cards not lasting a lot or so.

 

I would get the whole thing replaced though.

[Phantomboxe]

3 hours ago, davmil said:

Agree with Hawk007.  You'd be holding a puddle of melted plastic if it were 511C (951 degrees F).  Some driver's reporting whacked data.

its kinda weird though, coz when i run heavy apps like Photoshop the amount of temp drops down to 39-41 Celcius and activity drops down to zero %.

and just like the GPU-Z, when i close the photoshop it goes back to 511c and the activity goes back to 200% and the GPU-Z shows none temperature.

 

watch the difference :

 

[vibranium]

You should try to install the "outdated" HP AMD drivers. You need to understand that:

A) sometimes the laptop manufacturers (e.g. HP, Samsung. Lenovo) customize the drivers because they have made hardware modifications. The generic driver may be newer, but they are NOT GUARANTEED to work for branded laptops.

 

B) if you send your laptop for repairs, the HP repair guys may send it right back to you. A false reading may be interpreted as no fault at all, or they may say that you have installed the wrong drivers and say "customer fault". In the worst scenario, they will declare your warranty VOID.

 

[hawk007]

Remove drivers what you got from AMD and install the one from HP site specific for your model. New driver (or updated driver) is not always the best thing for every devices. I agree with vibranium, the service provider may declare the Warranty VOID if found drivers other than HP site.

 

Notebook manufacturers modify almost all the attached devices according to their design, and therefore, the Driver is also customized to support this changes. So, generic drivers don't work for them correctly. In my three laptops (from Samsung, Dell and ASUS), if I download drivers from Windows Update (Right Click on Device Manager, and Select Update Driver), also get the modified one rather than the generic.

[Phantomboxe]

9 hours ago, Phantomboxe said:

3 hours ago, hawk007 said:

Remove drivers what you got from AMD and install the one from HP site specific for your model. New driver (or updated driver) is not always the best thing for every devices. I agree with vibranium, the service provider may declare the Warranty VOID if found drivers other than HP site.

 

Notebook manufacturers modify almost all the attached devices according to their design, and therefore, the Driver is also customized to support this changes. So, generic drivers don't work for them correctly. In my three laptops (from Samsung, Dell and ASUS), if I download drivers from Windows Update (Right Click on Device Manager, and Select Update Driver), also get the modified one rather than the generic.

 

 

i already did what you have just said, that is why i installed new drivers i thought it will fix everything but did not, how bout im going to format my laptop

maybe it will fix? sorry for my BAD English.