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The Bat! Professional Edition 6.5.0 (Application Error)


jack

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Hi,anyone using this software,especially you dcs18 (thanks for your recommendation) maybe can help me,i have random errors messages Application Error (APPCRASH thebat.exe ntdll.dll ) here is the image:

ApplicationError_zps9e5ccd83.jpg

i really appreciate any help that you can give me,thanks in advance!

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That is a really strange error which unfortunately has never happened to me. Wl2LIwk.gif

Just a few questions:--

  • What did you install 32-bit or 64-bit?
  • How was it fixed - serial or patch?
  • When does it happen - starting up, receiving, browsing mails, sending or shutting down?
Edited by dcs18
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That is a really strange error which unfortunately has never happened to me. Wl2LIwk.gif

Just a few questions:--

  • What did you install 32-bit or 64-bit?
  • How was it fixed - serial or patch?
  • When does it happen - starting up, receiving, browsing mails, sending or shutting down?

Hi man! glad to read you helping me again!

(1) The Bat Pro 32 Bits (Win 8.1 Pro 32 Bits)

(2) Serial found here for this version

(3) It happens randomly,some times adding a new account,others receiving or browsing mails

Recently in my search on Google in Ritlabs forum find some similarities with my problem,but all on old 4x or 5x Beta verions from 2008/9

Edited by jack
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Well OK, so we'll be beginning on a blind note.

For starters, can you try creating exclusion rules for TheBat.exe (C:\Program Files (x86)\The Bat!\TheBat.exe) from each one of your Security System, such as - behavioral blockers like HIPS, SandBoxie, Anti-executable and then, AntiVirus, Anti-spyware, firewall, etc., etc.

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Well OK, so we'll be beginning on a blind note.

For starters, can you try creating exclusion rules for TheBat.exe (C:\Program Files (x86)\The Bat!\TheBat.exe) from each one of your Security System, such as - behavioral blockers like HIPS, SandBoxie, Anti-executable and then, AntiVirus, Anti-spyware, firewall, etc., etc.

Look this 2 images,it happened a minute ago trying to create a new mail account see below...

ApplicationError1_zpsa0b2d158.jpgApplicationError2_zpsfc634db3.jpg

right now i will try your tips.

In KIS 2015 is not blocked by the Firewall and in MBAM 2 just add to web exclusions,thats all the security that i have

Edited by jack
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Were you able to create those exclusion rules?

Did the above-mentioned issue happen after creating those rules?

Sadly yes,the issue is triggered when i create a new mail account,instead of the serial,using the patch could solve the problem?

do you have the link for the patch?

Edited by jack
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Nope don't use the patch - the serial is fine.

Now, just follow these steps below, very carefully - don't worry, you won't lose your mails or any data:--

01.) Shutdown The Bat! - ensure that it is not running in the background as a process
02.) Navigate to C:\Users\YourProfileName\AppData\Roaming and backup The Bat! Pwd directory (it contains your mail data)
03.) Reboot
04.) Backup the [HKEY_CURRENT_USER\Software\RIT] from your registry
05.) Uninstall The Bat! without using any 3rd party Uninstaller
06.) Reboot
07.) Delete the C:\Users\YourProfileName\AppData\Roaming\The Bat! Pwd directory - if it exists
08.) Delete the C:\Program Files (x86)\The Bat! directory - if it exists
09.) Reboot
10.) Install a fresh copy of The Bat! Professional
11.) Activate your copy
12.) Run your new installation and observe (for some time) whether you are receiving any of those errors while creating new accounts
13.) If all goes well, just import your [HKEY_CURRENT_USER\Software\RIT] into your registry and restore the C:\Users\YourProfileName\AppData\Roaming\The Bat! Pwd directory

Edited by dcs18
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Nope don't use the patch - the serial is fine.

Now, just follow these steps below, very carefully - don't worry, you won't lose your mails or any data:--

01.) Shutdown The Bat! - ensure that it is not running in the background as a process

02.) Navigate to C:\Users\YourProfileName\AppData\Roaming and backup The Bat! Pwd directory (it contains your mail data)

03.) Reboot

04.) Backup the [HKEY_CURRENT_USER\Software\RIT] from your registry

05.) Uninstall The Bat! without using any 3rd party Uninstaller

06.) Reboot

07.) Delete the C:\Users\YourProfileName\AppData\Roaming\The Bat! Pwd directory - if it exists

08.) Delete the C:\Program Files (x86)\The Bat! directory - if it exists

09.) Reboot

10.) Install a fresh copy of The Bat! Professional

11.) Activate your copy

12.) Run your new installation and observe (for some time) whether you are receiving any of those errors while creating new accounts

13.) If all goes well, just import your [HKEY_CURRENT_USER\Software\RIT] into your registry and restore the C:\Users\YourProfileName\AppData\Roaming\The Bat! Pwd directory

Thanks for your help! but in point (10) Install a fresh copy of The Bat! Professional

the software don't even let me to activate! in the first step when i create a new account happen the same appcrash! :(

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In KIS 2015 is not blocked by the Firewall and in MBAM 2 just add to web exclusions,thats all the security that i have

XrgZUmA.png

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In KIS 2015 is not blocked by the Firewall and in MBAM 2 just add to web exclusions,thats all the security that i have

XrgZUmA.png

Hi,sorry for the late response,i tried that also,it didn't work (same appcrash like before) but strangely something did work, blocking thebat.exe with KIS 2015 Firewall finally stop the appcrash when i need to create a new mail account,see here

KIS2015FWBlock_zps97519009.jpg

but off course now i cant send or receive any e-mails! this bat is giving me serious troubles! maybe the problem is between KIS and The Bat? sorry for asking your help again,i don't want to bother you that much! anyway,thanks for everything!

Edited by jack
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Yep, have just re-enabled my PM. :yes:

Here is a MAN who cares for others! you truly are great!

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Hi everyone! is there someone with enough knowledge,who can help me? this issue seems a little hard to solve! thanks in advance!

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