Blue Screen

[Hitman6267]

I've been getting a blue screen lately and the last time i managed to read the file name. It was win32k.sys . Any ideas on what I should do ?

[Lite]

When you get your bluescreen make a note of the exact error code. With this its much easier to find the cause of the problem. Its will say something like STOP: (followed by some numbers/ letters).

Edit: That said, what is your operating system? Have you got all windows and driver updates? Have you made any recent software or hardware changes?

[KotaXor]

Too vague to troubleshoot!

[Sonar]

I've been getting a blue screen lately and the last time i managed to read the file name. It was win32k.sys . Any ideas on what I should do ?

Press the Pause/Break button when you get the BSOD :lol: that'l help a ton.

[Hitman6267]

@Lite, Windows XP SP3 I should have the latest updates.

Before making this thread I read about blue screens and from the information I learned I only managed to understand win32k.sys from the blue screen. You need me to write down the hex values ?

The only thing I can think of are my video card problem and me updating my motherboard's firmware (but no problems appeared directly after the update). No new hardware whatsoever.

@Sonar, would that make the blue screen last ? Thats not the problem because I disabled the option where the pc automatically restarts so I can look at the blue screen as long as I want.

Can we get any information from the event viewer in administrative tools ?

[rashad]

Try to take a photo of the screen and post it here, it might help you get further help.

those hex numbers can be used for troubleshooting, check this site for STOP messages.

HTH

[Sonar]

@Lite, Windows XP SP3 I should have the latest updates.

Before making this thread I read about blue screens and from the information I learned I only managed to understand win32k.sys from the blue screen. You need me to write down the hex values ?

The only thing I can think of are my video card problem and me updating my motherboard's firmware (but no problems appeared directly after the update). No new hardware whatsoever.

@Sonar, would that make the blue screen last ? Thats not the problem because I disabled the option where the pc automatically restarts so I can look at the blue screen as long as I want.

Can we get any information from the event viewer in administrative tools ?

Yup spot on. It will stop on the BSOD screen forever until you reboot manually reboot.

There's probably some prog out there that will Log your BSOD to a DIR but unsure which one (More advanced event viewer) - you could check out the event viewer to see if anything has been logged.

Edit:

XP and Vista

Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.

In the console tree, click Event Viewer.