microsoft [Solved] Microsoft Office 2013 RTM Troubleshoot

[jupil164]

someone please help me.. at first i thought that why i cant get the new hardware acceleration to work because it is not yet activated.. but now i have activated it.. and still the problem persists.... i don't know why office 2013 doesn't use the hardware acceleration feature? i already saw that the "disable hardware graphic acceleration" isn't checked on the advanced settings. i don't like it... I experienced that hardware acceleration feature when i was still using the Preview but why it is not working on the RTM... i really loved that smooth animation, transitions and slides of the new Office's interface... :( would you help me?

[dcs18]

Have you rebooted the system before retrying?

[jupil164]

yes.. many times .. still not having that nice Acceleration.. i have a good system.. and i know it meets or even exceeds the minimum system requirements.. :(

[Veboy]

Do you have the latest drivers ?

And, do other programs use GPU acceleration ? it might be a universal problem on your PC.

[jupil164]

i also thought that it maybe with the drivers, but then again i have already downloaded and installed all the latest drivers for it.. YES Some other programs can use the the GPU acceleration. but i don't know why it can't be used in Office 2013. i have used the GPU acceleration in the 2013 Consumer Preview and now I can't on the RTM.. :(

[Prodj]

Your PC has dual graphics card?

If applicable, check this page http://acer--uk.custhelp.com/app/answers/detail/a_id/9073/related/1/session/L2F2LzEvdGltZS8xMzUxODcyOTUzL3NpZC9mTW9MT2dhbA%3D%3D/~/switching-manually-between-two-graphics-cards

(the solution is similar to the ATI Radeon)

[dcs18]

Check whether you've installed DirectX, too.

[jupil164]

Your PC has dual graphics card?

If applicable, check this page http://acer--uk.cust...-graphics-cards

(the solution is similar to the ATI Radeon)

yup my PC has dual GPUs.. GPU acceleration of Office 2013 is now working... i just have to finished installing those windows updates... :D

[jupil164]

THank you to those giving me suggestions.... it's now working.. :) it's because i haven't yet finished installing that time all of the windows updates... now i've finished it.. :D

[DKT27]

Thread marked as solved. ;)