Windows 11 2024 Update (version 24H2) common problems and fixes

In these cases, you can use the system troubleshooter feature and the storage settings to remove damaged or missing files.

 

Update Troubleshooter

 

To fix the "Windows Update" mechanism to upgrade to version 24H2, use these steps:

 

1. Open Settings.
2. Click on System.
3. Click the Troubleshoot page on the right side.
4. Click the Other troubleshooters setting.

 

(Image credit: Mauro Huculak)

 

1. Click the Run button for the "Windows Update" troubleshooter.

 

(Image credit: Mauro Huculak)

 

1. Click the "Apply this fix" option (if applicable). 

• Quick note: The option will only appear if, after running, the series of fixes and something else you need to repair.

7. Continue with the on-screen directions (if applicable).
8. Click the Close button.
9. Restart the computer.

 

Once you complete the steps, the feature update should apply successfully the next time you try to upgrade.

 

The error code 0xc1900223 refers to the problem downloading the update. You can fix this issue by trying to upgrade at a different time.

 

Error code 0x80073712

 

The error 0x80073712 indicates that installation files are missing or damaged. You can resolve this issue by deleting the temporary files and redownloading the feature update with these steps:

 

1. Open Settings.
2. Click on System.
3. Click the Storage page on the right side.
4. Click the Temporary files setting.

 

(Image credit: Mauro Huculak)

 

1. Clear the current selections.
2. Check the "Temporary Windows Installation files" or "Windows Setup temporary files" item.
3. Click the Remove files button.

 

(Image credit: Mauro Huculak)

 

After you complete the steps, the system will download and try to upgrade to version 24H2 one more time.

 

While it's not recommended to rush the upgrade, you should consider using the Installation Assistant if you have to install the new version.

 

Error code 0x800F0922

 

This error indicates that the computer is having difficulties connecting to the Microsoft servers to download the files, or that the system-reserved partition doesn't have enough space.

 

In this case, you may have to use third-party software to change the reserved partition size. If the problem is the connection, you may want to disconnect from the VPN connection or wait for a later time to upgrade.

Setup troubleshooting

When using any of the available methods to upgrade, including the Installation Assistant and ISO file, if the setup appears stuck and results in the error code 0x8007042B or 0x800700B7 because of another running process, you have multiple ways to resolve this issue. 

 

You must identify and terminate the process through Task Manager,  clean boot, or remove a conflicting app.

 

Terminate process

 

To terminate a process with Task Manager, use these steps:

 

1. Open Start.
2. Search for Task Manager and click the top result to open the app.
3. Select the conflicting app or process.
4. Click the End task button.

 

(Image credit: Mauro Huculak)

 

1. Repeat the steps (if applicable).

 

Once you complete the steps, you can proceed with the upgrade again.

 

Uninstall apps

 

To remove an app, use these steps:

 

1. Open Settings.
2. Click on Apps.
3. Click the Installed apps page on the right side.

 

(Image credit: Mauro Huculak)

 

1. Click the menu button for the app and select the Uninstall button.

 

(Image credit: Mauro Huculak)

 

1. Click the Uninstall button again.
2. Repeat the steps (if applicable).

 

After you complete the steps, you can continue with the upgrade again.

Installation media troubleshooting

When using the USB bootable media to install Windows 11 version 24H2 and the setup fails, it usually indicates that some installation files are missing or damaged.

 

In this case, you must recreate the USB installation media or use another method, such as the Installation Assistant.

 

Media Creation Tool

 

To create a USB flash drive to install version 24H2, use these steps:

 

1. Open Microsoft download page.
2. Click the Download Now button under the "Create Windows 11 installation media" section.
3. Double-click the executable file to launch the tool.
4. Click the Accept button.
5. Click the Next button.

 

(Image credit: Future)

 

6. Select the USB flash drive option.

 

(Image credit: Future)

 

7. Click the Next button.
8. Select the USB flash drive from the list.

 

(Image credit: Future)

 

9. Click the Next button.
10. Click the Finish button.

 

Once you complete the steps, you can try the upgrade one more time.

 

Installation Assistant

 

Alternatively, if the problem persists, you can use another upgrade method, such as the Installation Assistant.

 

1. Open Microsoft download page.
2. Click the Download Now button under the "Windows 11 Installation Assistant" section.
3. Double-click the executable file to launch the tool.
4. Click the "Accept and install" button.

 

(Image credit: Future)

 

After completing the steps, the tool will download and install the feature update.

Hard drive space troubleshooting

If you plan to upgrade to a newer version of Windows 11, you may also receive the error code 0x80070070 – 0x50011, 0x80070070 – 0x50012, or 0x80070070 – 0x60000. These codes mean that the device does not have enough storage to continue with the installation. Using the storage settings to free up space can fix the problem.

 

To free up space on your computer, use these steps:

 

1. Open Settings.
2. Click on System.
3. Click the Storage page on the right side.
4. Click the Temporary files setting.
5. Check the items to clear from the hard drive.

• Quick note: When selecting the items, do not choose the "Windows Setup temporary files" or "Windows ESD installation files" options since these are the upgrade files.

6. Click the Remove files button.

 

(Image credit: Mauro Huculak)

 

Once you complete the steps, continue with the upgrade process. You can also try these other methods to free up even more space on Windows 11.

 

In addition, you may get the error code 0x80070002 0x20009 during the installation wizard, which indicates that the setup can't find one or more of the setup files.

 

In this case, disconnect the external drives, except the USB installation media, and restart the process.

Drivers troubleshooting

If you encounter driver problems, you may receive the error code 0x800F0923 or experience a black screen.

 

Error code 0x800F0923

 

The error code 0x800F0923 can be a problem with an application, but it's usually something wrong with the graphics driver.

 

If you're getting this error and this is a known issue, the setup will give you more specific details.

 

When dealing with driver issues, the first thing you want to do is update the driver in question. You can try the latest update available from your manufacturer or the latest beta release, which may include a fix for the problem.

 

If you are unable to resolve the driver issue, you can uninstall the device before proceeding with the installation.

 

Also, the error code 0xC1900208 – 0x4000C also indicates a conflict with an application.

 

Uninstall driver

 

To uninstall a driver from your computer, use these steps:

 

1. Open Start.
2. Search for Device Manager, and click the top result to open the app.
3. Expand the branch category containing the device that is having issues.
4. Right-click the component and select the Uninstall device option.
5. Click the Uninstall button again.

 

(Image credit: Mauro Huculak)

 

After completing the steps, the feature update should install without issues.

 

Uninstall app

 

To remove a problematic app, use these steps:

 

1. Open Settings.
2. Click on Apps.
3. Click the Installed apps page on the right side.
4. Click the menu button for the app and select the Uninstall button.
5. Click the Uninstall button again.

 

(Image credit: Mauro Huculak)

 

Once you complete the steps, you can continue with the feature update setup.

 

Fix black screen

 

On Windows 11, a black screen can appear during and after an installation, and it can be due to a graphics driver or an error during the process.

 

You could spend the time to troubleshoot and resolve the issue, but the quickest way to deal with this problem is to roll back to the previous version of the operating system with these instructions:

 

1. Open Settings.
2. Click on System.
3. Click the Recovery page on the right side.
4. Click the Go back button in the "Previous version of Windows" settings under the "Recovery options" section.

 

(Image credit: Mauro Huculak)

 

5. Click the Next button.

 

(Image credit: Mauro Huculak)

 

6. Click the Next button again.
7. Click the No, thanks button.

 

(Image credit: Mauro Huculak)

 

8. Click the Next button.
9. Click the Next button again.
10. Click the "Go back to earlier build" button.

 

(Image credit: Mauro Huculak)

 

• Quick note: The description of the button may be worded slightly differently.

 

After completing the steps, it would be a good idea to wait until a patch fixes the problem from Microsoft or the hardware manufacturer before upgrading again.

Error code 0XC1900101 troubleshooting

The error 0XC1900101 has at least seven different variants (including 0xC1900101 - 0x2000c, 0x20017, 0x30017, 0x30018, 0x3000D, 0x4000D, and 0x40017), and they indicate different problems during the upgrade alongside the error 0x80090011.

 

You can troubleshoot this error by disconnecting peripherals, freeing space, uninstalling apps and drivers, and repairing logical and physical errors.

 

Disconnect devices

 

If the problem is one of the peripherals (such as external drives, printers, Bluetooth devices, USB devices, and cameras), you can disconnect them from your computer to resolve the issue. After the upgrade process, you can reconnect the devices again.

 

Cleanup storage space

 

Updating Windows 11 to a new version usually requires around 20GB of storage. If the computer runs out of space during the upgrade, the system will pop one of the above errors.

 

In this case, you can use this guide to find the best tips to free up storage space on your computer.

 

Uninstall apps

 

When the problem is a third-party security program, you will most likely encounter one of the 0xC1900101 0x20017 or 0xC1900101 0x30017 error codes.

 

Usually, the easiest workaround is to uninstall the antivirus or any other security application until after the upgrade.

 

To temporarily remove security software, use these steps:

 

1. Open Settings.
2. Click on Apps.
3. Click the Installed apps page on the right side.
4. Click the menu button for the app and select the Uninstall button.