Customers trust us with their private information and we safeguard it with the utmost concern. A recent cybersecurity incident put some of that data in harm’s way, and we apologize for that. We take this very seriously, and we strive for transparency in the status of our investigation and what we’re doing to help protect you.
What happened:
On August 17, 2021, T-Mobile learned that a bad actor illegally accessed personal data. Our investigation is ongoing, but we have verified that a subset of T-Mobile data had been accessed by unauthorized individuals and the data stolen from our systems did include some personal information. The latest details about the affected data are available here.
Information involved:
Our investigation is ongoing and this information may be updated. The exact personal information accessed varies by individual. We have determined that the types of impacted information include: names, drivers’ licenses, government identification numbers, Social Security numbers, dates of birth, T-Mobile prepaid PINs (which have already been reset to protect you), addresses and phone number(s). We have no indication that personal financial or payment information, credit or debit card information, account numbers, or account passwords were accessed.
What we're doing:
We’re relentlessly focused on taking care of our customers—that has not changed. We’ve been working around the clock to address this event and continue protecting you, which includes taking immediate steps to protect all individuals who may be at risk.
What you can do:
As we move quickly to protect you, we also want to equip you to protect yourself. It’s recommended that you take proactive steps regularly to protect your data and identity, and now’s a great time to do that. To be clear, we have no information that indicates any passwords, postpaid PIN numbers, or financial or payment information have been compromised. Still, the following steps are always smart practices to help keep your account more secure. We encourage you to complete these actions as soon as possible:
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Protect your identity with McAfee
Sign up for McAfee® ID Theft Protection Service FREE for two years provided by T-Mobile. Claim Now.
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Activate Scam Shield™
Tap into our network’s advanced scam-blocking protection and use anti-scam features such as Scam ID, Scam Block, and Caller ID—FREE to all T-Mobile customers. Get more details
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Further protect your T-Mobile account
Use our free Account Takeover Protection service to help protect against an unauthorized user fraudulently porting out and stealing your phone number (postpaid only). See how
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Additional resources
Check out more ways to protect yourself. See how
- Karlston
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