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Facebook inexplicably logs out iPhone users


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Facebook inexplicably logs out iPhone users

It's not just you -- Facebook seemingly logged out everyone's iPhone on Friday night.

 

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NurPhoto via Getty Images

 

Facebook isn’t down, but it did start an odd trending topic on Twitter Friday night as confused iPhone owners tried to figure out why the social network logged them out. I haven’t found an explanation for why this happened, but it appears that everyone accessing the app via an iOS app has to log back in, and many people who use SMS two-factor authentication were initially having trouble reconnecting.

 

Based on social media posts, many of the people with two-factor authentication enabled were eventually able to log back in, but the SMS codes were very slow to send, and some have had to upload pictures of their ID to regain access.

 

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Facebook

 

A Facebook spokesperson gave Engadget the following statement: “We’re aware that some people are currently having trouble accessing Facebook. We’re working to get things back to normal as quickly as possible.”

 

Did anyone else get prompted to “Sign In” again to their Facebook app after NEVER signing out in the first place?

Easily a few hundred friends had the exact same thing happen. What is it?

Edit: Most ppl are iPhone users & those with the two factor authentication can’t get back in..

r/facebook MMDuf 10h ago 101 points 141 comments

 

 

Source: Facebook inexplicably logs out iPhone users

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Configuration issue logs iPhone users out of Facebook

 

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Numerous iPhone users discovered they were logged out from the Facebook app on Friday evening, a problem put down to a "configuration change" by the social network.

 

Posts from iPhone users started to appear on social media and Reddit on Friday evening, claiming they were logged out from the Facebook app after their session expired. The sign-in prompt appeared on their devices, despite not logging themselves out from the account on their smartphone.

 

Users who had set up two-factor authentication on their accounts were also having trouble logging back in, as there were long delays in the sending out of text messages for those who elected for SMS-based codes.

Furthermore, it seems that only iPhone users were affected, rather than those using Android or other devices.

 

So Facebook, heard it was a "configuration change".

 

to the engineers who fixed the issue and patiently tried to explain the cause to us to no avail. https://t.co/AUARhCZ7W2

— Facebook App (@facebookapp) January 23, 2021

 

A post from Facebook's support teams appeared on Facebook and Twitter at 1:37am eastern time, advising it was aware of login issues, and that it was working to fix the problem. In a statement to Engadget, Facebook believed the issues were down to a "configuration change," but details of the change were not provided.

 

A resolution was declared five hours later, again without clarification of what caused the authentication problem.

 

 

Source: Configuration issue logs iPhone users out of Facebook

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